Alex Lo Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

A member of the Strategic Operations team responsible for the success of- System stabilisation and Hypercare - Decommission and migration of legacy applications- Implement product enhancements and other demand management activities

Sydney, Australia

A vital member of the Business Transformation program of work to implement an end to end integrated solution. The objectives are to simplify business processes and maximise operational efficiencies. Responsible for the implementation of- Salesforce CRM for Licensing and Membership- Accounts receivable automation of the Microsoft Dynamics ERP (Finance and Operations)- Digital Commerce Platform to transact Rights to Newspaper/Magazine- Business process Integration and event listeners with Dell Boomi- A custom AWS build Royalty Distribution and Payment engine- Accounts payable automation of the Microsoft Dynamics ERP (Finance and Operations)- Supported Interim state solutions and data synchronisation- Supported Salesforce Community Member Portal interaction with Salesforce CRMResponsibilities included:- Conducted requirement gathering workshop between cross-departmental stakeholders.- Prepared baseline requirements for RFP and contributed in Vendor selection process- Project managed and prioritised work for the implementation of the Digital Commerce Platform and integration event listeners.- Assist in UX and wireframe discovery via Use Cases and persona journeys - Collaborated and managed external vendors to deliver optimum solution for the business- Documented user stories, use cases and integration mapping for Integration Engineers and Developers- Assisted in defining user personas and system flows with Marketing and Business users.- Facilitated UAT, created test cases and supported training and change management

Sydney, Australia

Managing Customer and Corporate Operations for a rapidly growing Fin-tech startup. Our vision was to provide SME mortgage brokers with a white label multi-tenant platform where their customers are able to compare financial products, apply online, upload documents and track application status.Key Accountabilities & Responsibilities• Manage account invoicing and finances• Setup corporate business processes and wiki• Maintain Customer Success and Implementation function• Create Sales and Marketing Go to Market Strategy Document• Assist in sales and maintenance of CRM• Management of staff, training and recruitment• Manage product testing and documentation• Oversee social media and EDMs

Australia

Key Accountabilities & ResponsibilitiesPre Sales• Conduct comprehensive Current State Analysis • Design and cost Future State Proposal• Respond to Tenders and business engagementsImplementation• Clarify and validate complex sets of business rules and customer requirement related to outsourcing• Compile and present a commercially binding Statement of Requirement• Assist in the development and testing cycle of a customised service and solution• Document process and support change management for service transition• Streamline, map and reengineer ‘To-Be’ processes• Engage various stakeholders and virtual team for a successful project delivery

Sydney, Australia

• Utilised and worked closely with analytic tools to formulate strategies and improvements to current processes• Gained content and website useability and interface skills• Demonstrated excellent team work ability contributing to winning the International Webby Award 2012 for website content• Provided Monthly Reports and presented in team debriefings

Top Ryde, Sydney

• Proven to have exceptional customer service across different departments dealing with them all professionally and with honesty and integrity.• Trained in various operations of the business and entrusted to have access to the internal IT systems.• Entrusted as relief Supervisor in the front end of the business.• Gained Supervisor privilege and access to the Self-Serve and Customer Service Counter.

Bachelor Of Commerce (Bcom), Finance, Information Sytems

UNSW LEAD Program Finance coordinator • Organised an event with the Australian School of Business for training leaders across culture.

Higher School Certificate, Higher School Certificate

YAA (Young Achievers Australia) Recycling Manager