Alex Merced Email & Phone Number

Los Angeles, California, United States

- Oversee the outbound sales and new business team, driving sales growth while achieving personal record-breaking sales of $6.8 million to date, consistently outperforming sales quotas by 30% year over year.- Secured enterprise-level, million-dollar employee transportation contracts with fortune 500 companies increasing Annual Recurring Revenue (ARR) 30x from $120K to $3.5M.- Increased client meetings and reply rates by 25% through the introduction of multi-avenue outbound sequences (email, LinkedIn, and cold-calling), utilizing sales tools like Apollo, Instantly, Lemlist, and LinkedIn Sales Navigator.- Lead a team of SDRs, teaching and testing creative outreach strategies, leading to a team contribution of a combined $2.5 million in sales in 18 months.- Led a revamped client relations and renewal campaign, increasing contract renewals and growth by 60%, utilizing the sales tool Qwilr to provide clients with bi-weekly interactive reporting, business reviews, success plans, and proposals.- Utilize HubSpot CRM to track current and historical sales data, providing insights for setting quarterly and yearly revenue goals and sales quotas.- Fostered cross-functional collaboration with the Swoop product and marketing teams to revamp our Swoop Employee Shuttle app, significantly increasing customer utilization and satisfaction.

Los Angeles, California, United States

- Successfully led a Fan Engagement team of 4 employees to perform a complete overhaul of the LA Galaxy membership program, resulting in a territory increase of 2,700 memberships sold in 2020 from 500 to 3,200 reaching 160% of target goal for new sales.-Collaborated with the marketing team and fan groups to conceptualize and execute brand designs for merchandise and apparel distributed in-stadium and at events, enhancing fan engagement and brand awareness for the LA Galaxy and LA Galaxy Fan Groups.-Executed day-to-day business operations, sales, account management, marketing, and event planning, driving a YoY increase of over 1,000 new Season Ticket Members, generating $1.4 million in revenue from 2019-2021.-Partnered with corporate sponsorship and marketing teams to secure contracts, facilitating Alaska Airlines as the official fan travel partner and Modelo as the official beer partner.

- Grew club culture by promoting the involvement of fan groups at LA Galaxy, Galaxy II, & Galaxy Academy department events, and oversaw event logistics and operations as they related to LA Galaxy fans and the acquisition of new fans- Served as the key point of contact for all fan relations. Managed and streamlined communication between fans, the club, and the facility- Drove data capture by conducting surveys with members of the fan groups to obtain information gathered from events to identify leads for ticket sales- Developed sales and marketing campaigns to help drive fans' sales, renewal, and new fan acquisition- Planned, developed, and executed a number of events with fans and the community both on game days and non-game days- Coordinated player and fan participation for LA Galaxy Foundation events in the community- Worked collectively with the LA Galaxy ticket sales and service team to foster current relationships and develop new sales opportunities- Managed the development and growth of the LA Galaxy Fan Council; increased cross-functional internal fan communications

Greater Los Angeles Area

- Proficient in selling all LA Galaxy ticket packages, which included season tickets, group ticket plans, and premium seating contracts, consistently ranking in the top 5 in revenue generated on a team of 30+ AEs and SDRs- Completed over 60 calls per day through self-generated and company-generated leads to reach and increase the fan base- Performed game day responsibilities, which included entertaining clients/prospects and operating sales booths- Surpassed company-set YoY Group and Package sales goals by 25%- Utilized cutting-edge sales software tools, including CRM, LinkedIn Sales Navigator, Outreach, and Microsoft Office

Blaine, Mn

- Selected as one of 22 participants from a pool of 500 applicants to participate in a highly competitive and rigorous sales training program, honing skills and knowledge in sales strategy, customer engagement, and revenue growth.- Consistently ranked among the top three performers in all sales metrics tracked, including deals closed, revenue generated, f meetings booked, and clients renewed.

New Braunfels, Tx

- Trained and supervised staff to ensure they performed their roles efficiently and provided excellent customer service.- Ensured high levels of customer satisfaction by addressing complaints, monitoring service quality, and interacting with guests.- Oversaw daily operations to ensure everything ran smoothly. This included managing the kitchen, dining area, and other parts of the restaurant.- Implemented marketing strategies to attract and retain customers, including promotions, special events, and community engagement.