Alex Morton Email & Phone Number

United States

United States

Tampa, Florida, United States

• I take charge of envisioning, designing, and executing comprehensivecybersecurity awareness programs from start to finish. I personally educateour employees on best practices and emerging threats, bolstering.
• Managed impactful phishing campaigns targeting more than 19,000 usersglobally, leading to a substantial decrease in vulnerability to cyberthreats.
• Produced educational materials and newsletters to inform over 19,000 usersabout current cybersecurity risks and recommended practices.
• Worked closely with the policy team to evaluate and recommend improvementsto critical policies, such as the NIST-800 Series and Risk ManagementFramework, for a user base exceeding 19,000.
• Performed risk assessments and vulnerability analyses, implementingproactive measures to address and mitigate identified risks.
• Employed analytics and reporting tools to assess the efficacy ofcybersecurity initiatives, furnishing leadership with valuable insights forongoing program enhancement.

Tampa, Florida, United States

• I facilitated BMC Remedy training sessions for Special Operations Forcessupport personnel, conducting sessions both in-person and through web-basedplatforms. I took charge of scheduling and executing these.
• Revamped the Remedy IT Service Management (ITSM) training methodology,resulting in a marked improvement in understanding among more than 5,000users worldwide.
• Created and presented multimedia content, enhancing the learning processfor an additional 5,000 support users globally.
• Efficiently organized and conducted over 200 training sessions,guaranteeing widespread mastery of Remedy ITSM for support users acrossdiverse geographical areas.
• Managed detailed attendance documentation for over 10,000 participants,offering tangible evidence of training fulfillment.
• Optimized user access administration by supervising personnel assignmentand removal to relevant support and permission groups within Remedy.

Eglin AFB, FL

• I oversaw the configuration, troubleshooting, and upkeep of client-levelinformation technology support functions, ensuring the smooth operation ofvoice networks and Personal Wireless Communications Systems (PWCS)..
• Optimized technical support capabilities, directly enhancing missionsuccess for over 450 civilian and military users.
• Diagnosed and resolved over 300 technical inquiries, bolstering the unit'snetwork operations and cybersecurity posture.
• Conducted thorough patch management updates, fortifying information systemdefenses against potential vulnerabilities.
• Leveraged Directory Resource Administrator (DRA) to streamlineadministration of users, computers, and groups.
• Maintained vigilant threat analysis and response as a Patrolman, ensuringthe safety and security of assigned patrol areas.

Bachelor Of Science - Bs, Computer And Information Sciences, General

Associate Of Arts - Aa, Computer And Information Sciences And Support Services