Alex Morton Email & Phone Number

United States

United States

United States

Tampa, Florida, United States

I take charge of envisioning, designing, and executing comprehensivecybersecurity awareness programs from start to finish. I personally educateour employees on best practices and emerging threats, bolstering ourorganizational security. Leading targeted phishing simulation campaigns, Iassess and improve our resilience against social engineering attacks.Additionally, I craft and deliver engaging cybersecurity educationmaterials, nurturing a robust culture of security awareness within ourworkforce. Collaborating closely with cross-functional teams, I ensure thedevelopment of realistic phishing scenarios that closely mimic actualthreats, guaranteeing our employee training remains relevant and impactful.• Managed impactful phishing campaigns targeting more than 19,000 usersglobally, leading to a substantial decrease in vulnerability to cyberthreats.• Produced educational materials and newsletters to inform over 19,000 usersabout current cybersecurity risks and recommended practices.• Worked closely with the policy team to evaluate and recommend improvementsto critical policies, such as the NIST-800 Series and Risk ManagementFramework, for a user base exceeding 19,000.• Performed risk assessments and vulnerability analyses, implementingproactive measures to address and mitigate identified risks.• Employed analytics and reporting tools to assess the efficacy ofcybersecurity initiatives, furnishing leadership with valuable insights forongoing program enhancement.

Tampa, Florida, United States

I facilitated BMC Remedy training sessions for Special Operations Forcessupport personnel, conducting sessions both in-person and through web-basedplatforms. I took charge of scheduling and executing these sessions,customizing the content to align with the evolving needs of the supportcommunity. Alongside, I handled various administrative tasks related totraining, including updating instructional materials, maintaining thetraining SharePoint portal, and meticulously tracking student attendancerecords. To optimize learning outcomes, I closely monitored trainee progressand adapted training methods when necessary. Furthermore, I streamlinedaccess and permissions for support personnel by managing user groupassignments within the Remedy system.• Revamped the Remedy IT Service Management (ITSM) training methodology,resulting in a marked improvement in understanding among more than 5,000users worldwide.• Created and presented multimedia content, enhancing the learning processfor an additional 5,000 support users globally.• Efficiently organized and conducted over 200 training sessions,guaranteeing widespread mastery of Remedy ITSM for support users acrossdiverse geographical areas.• Managed detailed attendance documentation for over 10,000 participants,offering tangible evidence of training fulfillment.• Optimized user access administration by supervising personnel assignmentand removal to relevant support and permission groups within Remedy.

Eglin Afb, Fl

I oversaw the configuration, troubleshooting, and upkeep of client-levelinformation technology support functions, ensuring the smooth operation ofvoice networks and Personal Wireless Communications Systems (PWCS). Handlingsystem repairs, I replaced components and peripherals to restore operationsfor a user base of over 350 personnel. I also installed, configured, andmaintained software operating systems and applications, aiming to boost end-user productivity and system performance. Managing access and credentialsfor global/local security and distribution groups, I contributed to secureand efficient network management. Additionally, I was responsible forexecuting security incident reporting and corrective procedures, ensuringcompliance with established security protocols. Leading the planning andexecution of installation and maintenance for edge device systems, such askey systems, intercoms, and fiber-optic infrastructures, was also part of myresponsibilities.• Optimized technical support capabilities, directly enhancing missionsuccess for over 450 civilian and military users.• Diagnosed and resolved over 300 technical inquiries, bolstering the unit'snetwork operations and cybersecurity posture.• Conducted thorough patch management updates, fortifying information systemdefenses against potential vulnerabilities.• Leveraged Directory Resource Administrator (DRA) to streamlineadministration of users, computers, and groups.• Maintained vigilant threat analysis and response as a Patrolman, ensuringthe safety and security of assigned patrol areas.

Bachelor Of Science - Bs, Computer And Information Sciences, General

Associate Of Arts - Aa, Computer And Information Sciences And Support Services