Alex Murphy Email & Phone Number

Newport, United Kingdom

Newport, United Kingdom

• Managing incidents, requests, changes and problems through Service Now by troubleshooting and resolving hardware/software issues for users on and off site.
• Handling ONS equipment: building, deploying devices (i.e., PCs, laptops, peripherals), stock management and raising 3rd party support calls.
• Setting up new iPhones/iPads and supporting existing equipment through Airwatch MDM.
• Took on responsibility for the Blue Coat proxy administration and configuration, including queue… Show more
• Took on responsibility for the Blue Coat proxy administration and configuration, including queue management for all BAU incidents, requests and changes, and currently aiding in the development of a wider support team.
• Dealing with issues with Lexmark printers: replacing toner, fixing faults, raising calls with Lexmark, setting up new printers on Blueprint, creating private print queues and clearing problematic print jobs.

Newport, United Kingdom

• Managing, triaging and passing calls in Assyst.
• Creating/amending/removing accounts as a part of the starter, mover and leaver processes.
• Network share access management using Active directory to manage group access.
• Monitoring printers and logging appropriate printer support calls.
• Password resets: Active Directory/Lotus Notes/Cisco Call Manager/Microsoft Bitlocker.

Newport, United Kingdom

My primary duty at the Dragonfly was to serve and look after guests to a high standard. This job gave me experience and greater confidence in dealing with customers, face-to-face and over the phone.

Bsc (Honours) Computing And It, Information Technology

I am studying with The Open University in my own time.

Computing And Ict