As a remote customer service representative in the healthcare industry, I play a crucial role in ensuring positive and efficient interactions between healthcare providers, patients, and other stakeholders. My primary responsibilities include addressing inquiries, resolving issues, and providing support to individuals seeking information about healthcare services, coverage, or billing.With a keen understanding of healthcare protocols, insurance policies, and medical terminology, I excel in guiding customers through complex processes with patience and empathy. My communication skills are top-notch, allowing me to convey information clearly and concisely, whether it's explaining coverage details, assisting with claims, or offering guidance on appointment scheduling.In addition to being the first point of contact for customers, I also collaborate with internal teams to escalate and resolve issues promptly, ensuring a seamless experience for all parties involved. My role is not only about resolving immediate concerns but also about creating a positive and trustworthy relationship with customers, enhancing their overall healthcare experience.Working remotely, I leverage digital tools and technology to efficiently manage customer interactions, maintain accurate records, and contribute to the overall effectiveness of the customer service team. My commitment to providing excellent service contributes to the overall success of the healthcare organization, fostering a sense of trust and satisfaction among patients and stakeholders alike.In my short time working for Rupa Health, I have quickly climbed the ranks and I consistently hit the highest metrics in my department, with a near perfect custom satisfaction score.

- Directed the youth program, organizing events and maintaining church facilities- Assisted the Senior Pastor and provided leadership in various church activities

- Gained hands-on experience in tile setting and installation techniques- Contributed to projects and learned under experienced professionals

- Progressed from cashier role to managing the service desk- Completed management training and demonstrated strong customer service skills

- Started as a barista and progressed to the role of Barista Trainer.- Became the official store lead for Verismo sales.

-Managed and coordinated various IT projects, ensuring timely delivery and client satisfaction.-Oversaw a team of editors and ensured the quality and accuracy of content produced.-Collaborated with clients to understand project requirements and provided regular updates on progress.-Effectively communicated project objectives, timelines, and deliverables to the team.-Played a key role in editing and proofreading technical content, maintaining high standards of quality.-Conducted English language lessons for Ukrainian staff members to enhance their communication skills.-Regrettably, had to leave the position due to relocating back to the United States from Ukraine.

Worked summers of 2008, 2009, 2011, 2014, 2015- Assumed increasing responsibilities over 5 years, culminating in assistant director role- Managed and organized activities for Jr. Camp program