Typical duties and responsibilitiesAnswer incoming calls from customers with inquiries on product ordersAssist various departments in facilitating sales of all products in the company portfolioAnalyze customer issues and assist in resolving within the required timeframeCoordinate with customers and ensure appropriate questioning to identify issuesManage all customer inquiries and summarize to present to managementAdminister and prioritize customer tasks and ensure achievement of all deadlines within the required timeframeMaintain accuracy of all data and verify the same for all customer servicesRequired skills and qualificationsProven customer service/support experienceStrong phone contact handling skills and active listeningFamiliar with CRM systems and practicesExcellent communication and presentation skillsAbility to multitask, prioritize and manage time effectivelyAside from Inbound task , I do outbound calls , Dealing with sales and collecting payments