Systems Administrator
Current• Provided efficient, secure, and hassle free technology for end users.• Conducted the maintenance, uptime, backup, and configuration of core servers and network infrastructure across the three offices in the North America Region.• Focused on the administration of the network infrastructure to include desktop PC’s, servers, network equipment, and software applications.• Assessed and identified appropriate solutions to be integrated into the systems operation and conducted successful implementations.• Responsible for the specification of computers for end users, the installation of required software on these systems, and addressed any user issues with computers, printers, or software.• Provided leadership and direction regarding the IT Systems and implemented the Helpdesk/ ticketing processes and procedures to allow for prioritization of work requests, estimates for completion of user requests, tracking of common problems with the intent to minimize them.• Maintained software license maintenance tracking, system maintenance intervals, and any other proposals necessary for efficient operation in line with business objectives.• Interacted with multiple users of various technical abilities to achieve the goal of superior customer service.
