- Analyze the loss history of accounts to identify loss sources, trends in accident frequency and severity, and provide a clear summary of those analyses to customers, agents, and underwriters. - Develop effective risk reduction recommendations and/or ongoing risk management objectives.- Provide ongoing risk management services for customers in need of risk management support and strive to ensure customer’s level of risk is being adequately managed.- Efficiently manage work scheduling in order to meet both internal and external customer needs.- Prepare and present high level technical presentations and risk management training programs to internal and external customers on a variety of risk management topics and issues.- Maintain a high level of knowledge of risk management techniques, technology, and earn and maintain designations through self-education and training programs. - Application of nationally recognized codes and standards as well as appropriate state regulations in reducing the level of risk for customers.

• Oversee day-to-day function of insurance programs for multiple large commercial real estate clients • Attend client meetings and maintain longstanding relationships with industry professionals, while working on tight deadlines to meet client needs• Provide support in the analysis and validation of benchmarking data utilized in insurance renewal proposals to aid in client decision making• Review insurance policies and contracts for accuracy of coverage, content, and completion• Issue client invoices, research billing discrepancies, and execute quarterly accounting reconciliation• Mentor, and train new associates in person and in remote environment

• Design and create AutoCAD drawings and construction documents• Assist in managing current projects• Create new project estimates: Including research and creating proposals in Buildertrend, etc.• Complete general office duties

• Acted as a resource and role model to prospective students in the areas of academic, education, leadership, social, and professional development• Supported and assisted with office duties in a fast-paced environment including execution of successful small to large events, while coordinating 25-30 students and staff members• Managed delegation of tasks and organized leadership opportunities for the Ambassador team• Provided tours to prospective students and represented the university by participating on panels and career workshops• Interviewed and trained new hires• Scheduled more than 20 Student Ambassadors to ensure campus tours, events, appointments, and workshops were staffed• Identified potential office operation improvements to promote exceptional customer service