Luke Martin Email & Phone Number

Allentown, Pennsylvania, United States

Pennsburg, Pa

Responsible for leading and managing a team of underwriters (avg 12 direct reports) on business strategies, underwriting discipline, and efficient desk management to improve performance, retention, and alignment with company initiatives. Enabled business growth by coaching team to proactively find ways to write new business and retain renewals. Enhanced profitability by ensuring policies were priced correctly and aligned with company's risk tolerance. Improved agent relationships and satisfaction, leading to smoother operations and more business. Boosted productivity and reduced operational costs by managing workloads and optimizing workflow. Enforced high standards and consistency in underwriting, reducing risk and improving client satisfaction. Fostered team communication and collaboration, leading to better problem-solving and a cohesive work environment. Harmonized team efforts with company goals, ensuring unity and focused execution. Drove performance improvements and accountability, ensuring the team met or exceeded targets. Led a strategic project, developed processes, trained underwriters, and collaborated with stakeholders, resulting in a $25M increase in book of business. Led and mentored a team of underwriters through job uncertainty, resulting in 17 promotions and sustained productivity. Navigated in-office to remote transition using innovative technology, ensuring team connectivity and accountability. Maintained stable productivity and quality through COVID and office closure.

Harleysville, Pennsylvania

Supported management in providing informal leadership and running daily operations of the business unit.  1 of 6 Team Leads providing technical expertise, guidance, coaching, and development to the Northeast Region (100+ underwriters). Managed escalated underwriting referrals, providing decisive actions and strategic guidance, which improved decision-making efficiency and enhanced overall underwriting quality.  Enhanced risk management and provided tailored insurance solutions by reviewing and making decisions on complex and unusual business insurance coverage.  Led regional quality file reviews and facilitated impactful roundtable discussions with underwriters to implement targeted action plans, resulting in enhanced operational effectiveness and skill development.

Harleysville, Pennsylvania, United States

Underwrote new business, renewals, and endorsements per company guidelines and within authority. Contributed to new hire training and collaborated on commercial underwriting quality audits as a key team member. In addition to handling standard business, I managed the church programs, both small and middle market accounts, for the InterCity and the Emery and Webb agencies Coached and guided less experienced underwriters to foster their professional growth and ensure consistent high-quality underwriting outcomes.

Ewing, New Jersey, United States

Underwrote new business, renewals, and endorsements per company guidelines and within authority. Supported field underwriters with critical analysis and achieved business growth through proactive prospecting calls. Drove the new business, renewal, and endorsement workflows. Performed Broker/Agency visitation to communicate appetite and solicit new business. Underwrote and managed all business for broker/agency online quoting platform within assigned territory.

Harleysville, Pennsylvania, United States

Underwrote new business, renewals and endorsements per company guidelines and within authority. Managed all aspects of new business submissions, regardless of exposure severity, on accounts with premiums up to $25,000. Established a profitable renewal book of business by identifying all exposures and applying current underwriting guidelines. Performed visits with insurance agents to explain company appetite and to solicit new business opportunities. Mentored Underwriter Associates and helped establish their responsibilities to support underwriting staff. Served on a committee to develop an underwriting workbench.

Harleysville, Pennsylvania, United States

Supported the underwriting process for small businesses or clients with lower-risk insurance needs. Managed new business, renewals, endorsements within my authority. Assisted underwriters with managing workload. Assisted agents with various questions and online platform.

Harleysville, Pennsylvania, United States

Handled administrative and operational tasks related to commercial insurance policies. Worked directly with underwriters and agents to process new business, endorsements, renewals. Assisted on a project to migrate data from a legacy system to a new Window based rating system.