Lead of Strategic Accounts for the International Markets customer segment. I am responsible for building and expanding strategic customer partnerships, co-developing strategy and executing roadmaps including product deployments for our major Global customers in Asia, MEA, Europe and Latin America.

Part of the APJC Customer Success team. I partnered with cross functional teams internally & strategic customers in the ASEAN region to deliver & optimise security, performance & reliability for their internal & external resources connected to the internet. - Awarded APJC CSM of the Quarter for Q3 FY22

Leading the wider Asia (excl. China), Middle East & Africa region to deliver on financial outcomes, business objectives, team improvement plans, product initiatives & go to market strategies. Responsible for driving operational improvements & efficiencies through partnering with Global teams in Product, Solution Delivery, Marketing, Supply Chain & Finance. Development of business strategy in collaboration with key executives & stakeholders to drive regional & company objectives. Overseeing the business units & teams across Japan (Tokyo office), Middle East & Africa (Dubai office), India (Mumbai office) and South East Asia.

Responsible for the Japan business sales & business operations and ongoing improvements; market planning, strategy and execution; business development and relationship management. I led the successful tender processes followed by the project planning, delivery and support for the nationwide rollout of Coates’ Switchboard CMS SaaS & Hardware solutions and Traditional Signage products. Created and implemented a service-model for Coates’ Digital Production Content Services. Developed efficiencies to facilitate high-volume software deployments and support. Generated positive revenue results along with various tangible and intangible value-add outcomes through key learnings gained from scaled deployment & support of software & hardware products in the Japan market. • Responsible for the Japan business P&L, budgets and forecasting; business planning & strategy. • Setting business objectives and KPI's with alignment to Global strategic priorities.• Management of teams covering Client Services, Technical Support, Digital Production, Software Engineering, Finance, People & Culture and Office Administration.• Project sponsor and lead client contact, responsible for – commercial business cases and negotiations; project planning & deployment; ongoing software delivery & upgrades; service & support of products & solutions.• Relationship management and key stakeholder engagement (internal & external) – C-level Executive Management, Digital, Marketing, IT, Design & Construction, R&D, Manufacturing & Supply Chain, Finance, Procurement, People & Culture, Operations, TSI’s and other Strategic Partners & Vendors.

Autonomously led the establishment of the Coates Japan corporate entity and Tokyo office, building and managing the growth to 20+ staff. Led the establishment of the MEA entity and the Dubai office including the initial resourcing and handover to the new GM of MEA. Facilitated new market entries for digital signage solutions in 10+ markets. Created a centralised Sales Support Team in China leading to efficiencies and improved productivity of the sales teams. Drove positive revenue increases. • Responsible for Japan market and International Markets division’s P&L’s, budgets and forecasting.• Setting business objectives and KPI’s.• Managing teams based in Japan, Australia and China covering sales and support activities across 30+ markets in the Asia Pacific, Middle East & Africa regions.• Lead account manager for Japan & Korea markets.

Led the successful tenders for a newly developed signage & merchandising package, including the localization of specifications based on market regulations and certifications. Development of new strategic partners to support business activities and facilitate the expansion and growth of the Japan accounts.• Responsible for sales & operations for the Japan & Korea markets, including planning & forecasting.• Project planning, delivery and support.

Recipient of the 'New Permanent Consultant' award in the Banking team in 2010. Top biller in the Banking Accounting Permanent team in 2011.• Recruitment consultant for Accounting-related positions in the Financial Services Industry.• Account management and provision of consultancy expertise to existing & prospective clients.