Alexa Miniace Email & Phone Number

Canada

Canada

Toronto, Ontario, Canada

-Consistently provides premium service to meet the needs of Select users and their team.-Partners with Internal Teams to proactively solve problems for Select users.-Handles escalated Support issues involving Select customers with urgency and empathy.-Upholds best practices pertaining to Select users and maintains the integrity of Select Support's best.

Toronto, Ontario, Canada

-Consistently meeting all Department Performance Targets, ensuring timely support for all Customers who reach out.-Exceeding the Internal and External Quality Targets and Guidelines, ensuring we Execute Extraordinary Experiences Everyday to all FreshBooks Users.-Keen awareness of Frontline Support and demonstrates the ability to pivot in times of.

Toronto, Ontario, Canada

-Regularly implement feedback provided and work to increase individual mastery in the area of Customer Service Excellence.-A thorough understanding of the main features of FreshBooks Cloud Accounting Software as well as thelesser-used functions and features of the Software across all channels (Web, Mobile App and Mobile Web).-Apply Generally Accepted.

Toronto, Ontario, Canada

-Goes to great, sometimes extraordinary lengths, through various Support channels to help customers find solutions that are sometimes out of the box.-Knows the main features of the FreshBooks application inside and out.-Communicates complex messages in an accessible, friendly manner.-Partners with internal teams to proactively solve problems for.

Toronto, Ontario, Canada

-Exceeding key performance indicators assigned by managers, coaches, or leads.-Collaborated with various departments to ensure the best customer experience.-Staying up to date on all customer-facing initiatives (events, promotions, website changes, etc.) and ensuring the latest and accurate information is communicated.-Applied a creative approach to.

Greater Toronto Area, Canada

-Applied an omnichannel approach while utilizing inventory management systems to effectively pick, pack, and ship e-commerce orders.-Completed an upgraded point of sale system pilot project ensuring successful organizational implementation.-Trained and developed recently onboarded team members on a monthly basis reducing employee turnover.-Meeting sales.