Alexander C. Email & Phone Number

Tampa/St. Petersburg, Florida Area

Tampa/St. Petersburg, Florida Area

As a Help Desk representative I work on the front lines to assist JP. Morgan Chase Merchants with the assistance needed to maintain business and perform necessary actions to run day to day financial transactions between merchant and customer.

Tampa/St. Petersburg, Florida Area

Working as a senior specialist at JP. Morgan Chase and Associates I would often be tasked with processing title requests, payments and payoffs, assisting hundreds of incoming customer calls per day. In rare cases I would find myself having to de-escalate calls and provide a level of service that would make each and every customer interaction unique and meaningful. Other times I would help determine customer needs and provide account solutions from the smallest details to the largest problems. In doing so leading into a thorough review of account documents to ensure accuracy of records

Outbound professional tasked with maintaining and improving relationships between Cigna Individual and Family Plans and their agents and agencies with a focus on boosting sales performance.

Internet technical support. I would assist customers with billing, technical and service issues along with programming equipment to be shipped out to homes.