Senior Enhancement Officer
Manchester, United Kingdom
Project and line management• Transformed investigation processes in response to operational need, policy, or legislative change, through effective line management over four people.• Realised ambitious continuous improvement projects, from proposal to designing agile processes in negotiation with other teams and stakeholders.• Trained over 200 people on difficult legal principles, contingent processes, and systems changes in a fun, engaging way.Digital development• Enabled more agile handling of legal processes and difficult calls, using user-centred design to develop interactive tools.• Refined my visual management system for workflow data into a more simplified format with complex SQL calculations to reduce the need for manual processing.Digital design• Removed barriers to finding resources identified in staff workshops, by reimagining the UX-design of the intranet library.• Raised morale with presentations, featuring infographics and animations, for senior management to deliver at all-staff events.Print design• Increased productivity with innovative templates for guidance, forms, and banks that are accessible to different audiences.• Improved the transparency of complex investigations to the public, by creating leaflets with patient and NHS groups.• Cleared large backlogs through productivity drives, with interactive materials that encouraged competition in a fun way.Event design• Improved customer service through the creative direction of an away day for over 180 people, leading a team of 6 to deliver the event to budget.• 90% positive feedback that agreed learning objectives were achieved through a series of original games, talks, and stalls.