Jeannette Smith Email & Phone Number

London, England, United Kingdom

London, United Kingdom

• Business development: Sold NCT services to numerous commissioners from CCGs and councils, as well as to other charities. Delivered over £20,000 in sales in my first month through relationship building with new and existing public sector contacts.• Fundraising: Secured £90,000 through a written fundraising bid to Children in Need to deliver our early years support programme, and £25,000 NHS funding for a perinatal support app. • Project management: Successfully won a place on a “Scale Accelerator” programme and designed an income-generating licensing model that increases our impact through partnerships. Secured buy-in from the CEO and executive directors to invest in the project, and recruited two delivery partners in new areas.• Programme management: Developed and delivered the “Return to Growth” programme to tackle our declining income through cross-organisational initiatives. Prepared reports for the Board on our progress and maintained strong internal communications. Prior to the outbreak of Covid-19, which delayed many initiatives, the programme was set to deliver an additional £200k in income.• Communications: Took on additional responsibilities to aid crisis-management during the Covid-19 pandemic. Played a key role in successfully overhauling our marketing strategy around online courses; created copy for our website, annual report, and objection handling; and supported a reduced press team to maintain strong media coverage.

London, United Kingdom

As an Account Manager, I was responsible for maintaining the relationship with our portfolio of 500 clients. This relationship encompassed every point of a client's journey with us, from fielding initial questions before they join, to ensuring they're satisfied with our services whilst they're onboard. This also included product support, in feeding back to our Product team any issues with, or improvements to, our software, as well as refining internal processes to ensure our clients get the best possible experience.

Wellington & Wairarapa, New Zealand

My role involved the implementation of lean practices and agile methodologies in order to support the engineering team produce key deliverables in a fast-moving development environment. My other responsibilities included software training for the whole department, as well as facilitating the ministry-wide asset management self-assessment required to secure further government funding.

London, United Kingdom

As Business Development Manager, I was responsible for up-scaling the business and bringing in new clients. My role in the company also entailed managing the day to day operations, recruitment and managing existing relationships, as well as writing all of our marketing and PR campaigns.

Bachelor’S Degree, French And German, 2:I

Activities and Societies: University of Oxford Women's 2nd Volleyball team and Language Exchange programmeMerton College

Guest Student, Political Science And Government

Education record