Alexander Grima Email & Phone Number

- Provide executive support to the Victoria State Manager, Victoria Faculty Council and sub committees.- Research and prepare briefing papers, tender applications and submissions on a broad range of member-focused issues.- Act as the point of contact for the Faculty Chair and the State Manager, in response to external stakeholder enquiries or requests for RACGP representation. Analyse and action incoming requests to prioritise matters of importance to members.- Provide operational oversight of the Victoria Faculty when the State Manager is not on site.- Collate, and disseminate papers, policies, reports, and correspondence for the State Manager, Faculty Council and sub committees.- Research to support the development of policy and position statements.- Drafting policy and position statements and associated documents.- Member and stakeholder liaison of all advocacy activities.- Assist in development and maintenance of effective Faculty governance and knowledge management.- Maintain oversight and keep a log of key issues effecting members in the region, for the purposes informing future advocacy, and providing content for faculty newsletters.- Prepare and review reports and communications ensuring timeliness and accuracy.- Organising meetings with stakeholders, including preparing agendas, taking minutes and tracking/reporting progress of action items.- Liaise and engage with external stakeholders, representing the Victoria Faculty.- Assist other faculty employees as required.

East Melbourne, Victoria, Australia

- Work closely with the National Manager, Operations and Membership team, in supporting the coordination and execution of campaigns.- Support the coordination and review of membership marketing materials for national distribution- Prepare national member communications, including building EDM’S, to promote RACGP membership retention and recruitment across a range of channels- Responsible for the delivery of products and services across membership subscriptions.- Support the management of data requirements across campaigns.- Support the copy writing across a range of digital, hard-copy and social channels- Support the coordination of all messages on hold including SMS messages- Assist with documentation of business processes.- Follow up on tasks relating to invoicing, data or payment errors related to key campaigns

East Melbourne, Victoria, Australia

- Responsible for handling escalated membership enquiries, including callbacks to members when required.- Reporting member sentiment to senior management relating to a diverse range of enquiries including; member retention, financial hardship and member renewal.- Responsible for handling membership resignation and retention calls and emails.- Responsible for handling financial hardship calls and emails.- Create and monitor an agreed financial hardship action plan with individual members to achieve an efficient resolution.

East Melbourne, Victoria, Australia

- Detailed understanding of General Practice career pathways, including training, education, examinations and ongoing professional development standards. - First point of contact for a diverse range of enquiries received via phone, email, in person, mail and fax relating to; Education, Membership, CPD, Conferences and Events.- Provide detailed advice, guidance, support and compliance requirements for college matters relating to; Education, Membership, CPD, Conferences and Events.- Detailed understanding of General Practice legislation.- Providing member support with regards to General Practice legislation & policies.

Melbourne, Australia

Duty Manager at Hoyts Victoria GardensManaging all aspects of day to day operations. Responsibilities include:- Developing successful service operations - Reporting directly to the Location Manager- Leading staff to achieve business and performance orientated goals - Setting performance standards and challenging staff to achieve them- Articulating KPI targets through engaging, training and empowering staff- Handling dynamic customer issues and complaints with confidence and concise communication- Payroll review for staff and management – Employee pay and costing report review- Creating staff roster for the Victoria Gardens site- Planning and conducting group bookings – Functions, birthday parties and corporate events- Money Handling – Counting tills, monitoring security, Profits - Evaluating profits and dynamic budget lines- Setting projections for weekly cinema admits- Creating programing schedule for weekly cinema sessions- Handling technical issues with prompt response time to maintain tight cinema schedules

Richmond, Victoria Gardens

Part Time Crew Member with The Hoyts Group at Victoria Gardens, working in all areas within the business. Trained, with constant work in all the following areas:Host: Supervisor for all areas. Responsibilities include:- Ensuring all staff are working in a productive and efficient manner- Handling customer issues - Managing staff break times - Helping in all areas when needed - Evaluating staff performance on shift- Having an active interest in Hoyts business and performance orientated goals - Ensuring staff are engaged in achieving Hoyts business goalsLux area: Premium Service Cinema lounge. Responsibilities include:- Waiter- Customer service/order taking/delivering food and beverage - Bartender/drink and cocktail preparation/service- Kitchen work/food preparation - Cleaning cinemas - Greeting customersFloor area: General Admission Cinema Usher. Responsibilities include:- Greet and direct customers - Check tickets - Checking cinemas/toilets/foyer areas - Cleaning all areas of the cinema - Problem solving with customersCandy bar area: Ticket Sales and Kiosk. Responsibilities include:- Greet and direct customers - Ticket sales and candy bar items- Preparing popcorn and other food items - Promote special offers - Stocking

Caulfield

Responsibilities include:- Catering- Kitchen duties- Serving- Cleaning

Melbourne, Australia

Casual Work with Bob Stewart. Retail shop assistant. Responsibilities included: - Ensure high levels of customer satisfaction through excellent sales service- Ascertain customers’ needs and wants- Recommend and display items that match customer needs- Welcome and greet customers- Maintain store condition and visual merchandising standards- Maintain a fully stocked store- Manage point-of-sale processes

Richmond

Gathering research for clients and speaking with members of the public in an attempt to recruit them for surveying purposes.

Blackburn

Financial Planning Practice – Duties included: - Electronic filing- Data input- Document preparation for meetings with clients- General office duties / mail.

Bachelor Of Commerce, Marketing & Management

Activities and Societies: Deakin University Student Association (DUSA), Deakin University Italian Club, Mixed NetballCompleted: Marketing.

Victorian Certificate Of Education

2011 to 2014 - Senior Campus, Kew (Years 9 - 12) 2007 to 2010 - Kostka Hall, Brighton (Years 5 – 8)

Vce