• Perform quality assurance research on all unique transactions processing throughout the life cycle of tax lien accounting• Identify sub quality product in critical functional process areas; Augment current staff to remediate sub quality transaction/product.• Track exceptions, and discrepancies, provides reconciliations as well as collecting, processing, and maintaining data for metrics• Utilizes compliance document in reporting transactions and data variances• Report on… Show more • Perform quality assurance research on all unique transactions processing throughout the life cycle of tax lien accounting• Identify sub quality product in critical functional process areas; Augment current staff to remediate sub quality transaction/product.• Track exceptions, and discrepancies, provides reconciliations as well as collecting, processing, and maintaining data for metrics• Utilizes compliance document in reporting transactions and data variances• Report on magnitude of sub quality transactions vs. universe of like transactions; analyze existing process and recommend enhancement(s)• Work directly with other servicing units to ensure activity is presented as expected for client reporting, and in compliance with company policy Show less

• Oversee team of 5 auditors responsible for testing of NMS Standards in the following areas: o Affidavits of Indebtedness, Cashiering, Adherence of Fees, Late Charge Adherence, Billing Statement Accuracy, Payment Processing Adherence• Prepare responses and manage quarterly uploads to NMS assigned Law Firm• Direct timeline and workflow management for auditors to ensure adherence to testing schedule• Work with Outside… Show more • Oversee team of 5 auditors responsible for testing of NMS Standards in the following areas: o Affidavits of Indebtedness, Cashiering, Adherence of Fees, Late Charge Adherence, Billing Statement Accuracy, Payment Processing Adherence• Prepare responses and manage quarterly uploads to NMS assigned Law Firm• Direct timeline and workflow management for auditors to ensure adherence to testing schedule• Work with Outside Counsel and internal business partners to warrant audit workflow conforms to current business practice• Provide weekly status updates on outstanding issues to senior management• Monitor audit results daily to provide expedient notification of failure rates outside acceptable thresholds Show less

Assisted in creating, and updating several NMS testing procedures for the IRG.Audited numerous Affidavits of Indebtedness submitted to the state specific courts each month.Ensured any issues found during testing were communicated quickly and efficiently with the Business Unit via VQ Audit.

Counseling borrowers on foreclosure procedures and mitigating losses for InvestorsIncrease customer contact via outbound attempts as well as maintain high quality customer service through inbound contactPerforming research on Policies and Procedures in order to abide laws and stay in compliance

Organized and assemble reports for tournament activity and tee sheet operations Responded promptly to any guest issues or complaints.Recommended, select and help locate or obtain merchandise based on customer needs and desires