Alexander Ivanov Email and Phone Number

● I have developed typical quality passports for each type of products in accordance with the Technical Regulations of the Customs Unit 03/2012 requirements and realized a project to automatically create these documents for each batch. QPs are available for all product batches helping company customers to pass State Control audits and BP to avoid multimillion fines;● I represent BP in Russian Ministry of Energy and Petroleum Advisory Forum (PAF). I lead the Project re THE TECHNICAL REGULATIONS OF THE CUSTOMS UNION (CU TR 030/2012) changes which allow companies to expand Product range with products which can't be imported to Russia and Belarus including other CU countries now;● I support Local manufacture - 16 products have been launched in Russia.● I hold Technical training courses - about 500 customers are trained per annum.● I have selected and trained call center technical team which help to Technical and Marketing team to cover customer and consumer requests (more than 400 calls and 200 e-mail messages per month plus online consultations on the official company website).Technical information management of Castrol & bp Russia website (www.castrol.com/ru);● I support company project against counterfeits by organisation of sample testing in ICFL and reporting to police and sales managers helping them to stop illegal business. ● I'm responsible for Product Quality claims including resolving issues related to engines, transmissions and equipment breakdowns, which are always successfully closed without any fines.● I'm responsible for managing the Technical department OMS processes scheme, writing regulations and passing audits. The result is a successful passing ISO 9001 certification ("Quality management systems - Requirements").● Plus Fire warden responsibilities.

● Labels - all Castrol/bp labels of CIS Ranges were updated in accordance with The Consumer Protection Act. It allowed to reduce costs for production of additional stickers and avoid fines.● Oil guides - I've signed the contract with Olyslager company which data are used for creating Castrol (PCO, Moto, WS, CVO, Construction, Mining and Materials Handling Equipment) and BP (PCO and CVO) Oil Guide databases for issuing sales support materials (booklets, catalogues, lubrication charts and etc.), web and mobile versions of product recommendations. Oil recommendation charts for OEMs were created and issued. The charts are still issued and used by service centers – they help to increase sales volumes and reduce the risks of improper use of the products.. ● Product testing - the contracts with ICFL and laboratory of Gubkin Oil and Gas University were signed. These labs are used in all company projects where products analyses are needed.● Technical documentation - I have prepared a database of typical and non-standard phrases and texts for the automatic creation of Russian safety data sheets (SDS). Now all products are provided with these documents, which are available to customers and consumers on the company's website and portal. ● Technical support - I worked on the Ford Russia project, which allowed Castrol to get 100% representation and use only Castrol products in all Ford dealers. I signed a contract with the German company GS1, which issued a license to Castrol to use German barcodes on Castrol/bp labels intended for the CIS, which is important for a large part of the company's customers.● Certification - I have certified all products of the CIS product range. I changed and simplified this process, which helped to get all the certificates quickly.