Alexander Murphy Email & Phone Number

Chicago, Illinois, United States

Serve as customer advocate while effectively collaborating with internal, cross-functional teams including product management, sales, marketing, engineering, and finance.Ensure that customers derive maximum value from their investments in SPINS by fully leveraging our data and solutions. Responsibilities included assisting in any software issues, hosting weekly training webinars, creating and sending applicable reports, and working with the product intelligence team on any coding issues. Analyze client user behavior and usage activity and generate reporting for key client meetings and marketing efforts while recommending actions aimed at increased use. Actions included provide correct measures to help clients show growth or opportunities of improvement available in specific retail accounts and geographies across the United States.Updated online product images and descriptions for clients’ products sold at Whole Foods Market and Whole Food Market of Amazon.

Chicago, Illinois, United States

Provided university-wide classroom technical support to the teaching staff throughout the day. Examined approximately 2-3 buildings a day for software and classroom issues that may occur.Assisted professors with technical problems including broken microphones and cameras, connection issues, and combining online and in person lectures.

Lemont, Illinois, United States

Assisted in promoting the Arcis Golf membership program along with guiding customers with explanations of how the membership operates. Collected payments and managed a team of 3 to 5 workers a day to run day to day operations at the golf club.Collaborated with approximately 200 customers a day in person and over the phone.

Chicago, Illinois, United States

Provided support and services to approximately 500 tourists a day, through the Chicago tourism business in Millennium Park, while maintaining an organized and efficient work environment.Successfully supported potential and current international clients by being an information resource while promoting the Park Shop.Advertised and successfully sold a wide variety of tour tickets while working on a commission-based pay.

Chicago, Illinois, United States

Interacted, provided information, and organized marketing strategies that were directly utilized by Chicago Helicopter Experience.Developed and analyzed opinion surveys of the helicopter tourism industry and created new marketing strategies based on these surveys.Managed day to day operations by maintaining an organized work environment at headquarters while engaging with approximately 200 customers a day.