Alexander Ogden

Alexander Ogden Email and Phone Number

Call Team Manager @ Culligan Quench
Reinholds, PA, US
Alexander Ogden's Location
Reinholds, Pennsylvania, United States, United States
About Alexander Ogden

I graduated in May 2021 with an Associate's of Applied Science in Web Development and Design from Reading Area Community College. In August 2021, I started with Quench USA, Inc. on the Call Team as a Customer Service Specialist. Here, I took calls while maintaining a high level of customer satisfaction and high KPIs. In 2022, I was promoted to Customer Care Team Lead for the Call Team at Quench USA, Inc. In this position, I trained new hires, coached other representatives on proper processes, and created and suggested new processes to help the Customer Care department at Quench. In late 2022, I was promoted to Customer Care Call Team Supervisor - East. In this position, I learned back-end metric tracking with Power BI, learned and performed progressive disciplinary action plans, and assisted in the promotions of several agents into new roles. On December 9, 2024, I was promoted to Customer Care Call Team Manager - West for Quench.

Alexander Ogden's Current Company Details
Culligan Quench

Culligan Quench

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Call Team Manager
Reinholds, PA, US
Website:
culliganquench.com
Employees:
857
Alexander Ogden Work Experience Details
  • Culligan Quench
    Call Team Manager
    Culligan Quench
    Reinholds, Pa, Us
    View
  • Quench Usa, Inc.
    Call Team Manager - West
    Quench Usa, Inc. Dec 2024 - Present
    King Of Prussia, Pennsylvania, United States
    View
  • Quench Usa, Inc.
    Customer Care Supervisor
    Quench Usa, Inc. Nov 2022 - Dec 2024
    King Of Prussia, Pennsylvania, United States
    Display an understanding of new systems for backend metric tracking and payroll submissionTranslate corporate goals into achievable action itemsAssist in the process of promotional growth for direct reportsAssist in the process of disciplinary action and termination of direct reports as neededResolve conflicts swiftly with employees and customers alike to provide a positive experience
    View
  • Quench Usa, Inc.
    Customer Care Team Lead
    Quench Usa, Inc. May 2022 - Nov 2022
    King Of Prussia, Pennsylvania, United States
    Trained new hires during on-the-job training to be effective Call Team agentsCoached agents on the proper processes to better themselves in their roleHelped create and suggest new processes that were implemented at Quench
    View
  • Quench Usa, Inc.
    Customer Service Specialist
    Quench Usa, Inc. Aug 2021 - May 2022
    King Of Prussia, Pennsylvania, United States
    Performed multiple tasks simultaneously to maintain above average metrics Found unique solutions to customer concerns in a timely mannerLearned how to effectively use Salesforce and Zuora
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  • Martin'S Country Markets
    Deli Worker
    Martin'S Country Markets Jan 2019 - Aug 2021
    Reading, Pennsylvania Area
    Mastered and improved assembly techniquesLearned a new system to keeping inventory in balanceUtilized time in an effective manner to accomplish corporate goals

Alexander Ogden Education Details

Frequently Asked Questions about Alexander Ogden

What company does Alexander Ogden work for?

Alexander Ogden works for Culligan Quench

What is Alexander Ogden's role at the current company?

Alexander Ogden's current role is Call Team Manager.

What schools did Alexander Ogden attend?

Alexander Ogden attended Reading Area Community College.

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