Alexander Day Email & Phone Number

Chicago, Il, Us

▪ Built more robust deployment scheduler that follows existing customer downtime rules, accounts for holidays dynamically, and issues approvals▪ Configured automated testing for post-deployment checks.▪ Configured monitoring and dashboards in Datadog.▪ Built Azure DevOps custom tasks to interface with Datadog’s API and to better manage application pools and services on Windows servers.▪ Built PowerShell script to sync customer facing SysAid ticketing system and internalAzure DevOps work items for developers and operations teams.▪ Improved external-access request process via script, generating VPN files, creating AD users, and creating/renewing certificates for P2S connections.▪ Set up Power Automate process for Azure DevOps work item creation on Datadog certificate monitoring alerts.▪ Automated online help update process in deployment pipeline.

Denver, Colorado, Us

• Automated application install via PowerShell for quicker deployments, cutting a 3+ hour process down to a few minutes.• Supported external customers’ hosted instances of PricePoint software, primarily through MS SQL database troubleshooting.

Dallas, Tx, Us

• Led development on a new ITSM tool: entailed building out workflows, automations, and focusing on UX of forms directed towards non-technical business users. Coordinated with all of IT to build out a service catalog and CMDB. • Continued utilization of PowerShell for automation and reporting/auditing. • SME on about a dozen different applications and production processes.

Dallas, Tx, Us

• Developed scripts for Active Directory cleanup and reporting via PowerShell. • Developed in-house C#/PowerShell app to consolidate routine tasks for Service Desk. • Administrated the ticketing system to improve workflow and generate reports. • Provided excellent customer service to employees who called in, submitted tickets, or walked-up; went above and beyond to permanently fix concerns.

Tempe, Az, Us

• Troubleshot Windows 10-related issues as part of an ongoing roll-out in a lab setting. • Learned PowerShell to automate tasks, primarily creating a RDP management GUI. • Utilized ServiceNow to manage and organize work tickets for all team members.

Tempe, Az, Us

• Supported staff in ASU’s President/Provost office by reimaging machines, providing customer service to multiple conference rooms, and managing tickets.

Richfield, Minnesota, Us

• Maintained high-value inventory counts, maintained planograms and sign integrity, preparing for quarterly audits.

Bachelor Of Science - Bs, Computer Information Systems

Education record