Citrix Systems, Inc. - Ww Partner Programs - Sr. Specialist
CurrentConsulting at a leading technology company whose focus is on allowing organizations and people to define and reshape their workplaces by providing secure and flexible access to required business systems, applications and data.• Responsible for managing the end-to-end operations for our Citrix Service Providers partners worldwide while provide operational support to external stakeholders (partners and distributors) and internal stakeholders (Partner Sales Managers, Partner Technical Sales etc.) across multiple geographical areas.• Process improvement: responsible for making improvements of operational processes/systems to enhance performance of CSP operation, including but not limited to the development and tracking of health checks and execution plans to address gaps• Maintains and releases CSP Price list. Supports preparation and delivery of price list updates working jointly with the Product team and the SKU team. Manages queries on program levels; specialization; certifications; progress to revenue target; eligibility for promotion; downgrades; benefits; requirements.• Communicates CSP program changes, promotions, pricing and other program ops updates to PSMs, DSMs, Partners and distributors.• Responsible for the development, enablement and operations of new or existing business processes and capabilities in support of our partner programs, partners, and indirect sales team, requiring the use of information technology tools and reports. Created and Manage customer analytics dashboard reports to defined compliance rates which assisted the Sales Team in achieving or exceeding compliance rates and increased revenue.• Manage the Developing of step-by-step one-pagers that are partner facing onboarding documents focused on getting started as a Citrix partner/where to go for sales/tech resources, how to register for incentives, etc.