Alexander Hilton Email & Phone Number

Des Moines, Ia

● Work on a team consisting of the actuarial department and members of the IT department to help develop and test a new policy administration system; attend daily meetings to help determine and fix issues with development● Analyze premium rating algorithms in great detail to determine the effects of switching from one system to another on premium; develop original spreadsheets used by the entire team that include algorithms to help determine how to offset premium effects ● Read through the ISO manuals and GuideOne exception pages to become familiar with the rules, exceptions, and algorithms to become proficient on knowing how premiums are determined

Des Moines, Ia

● Worked on a tightly knit team of orientation leaders as we became experts on Drake University and developed a cohesive group that represented the school during orientation● Lead students throughout orientation weekend as they experienced their first night at Drake; encouraged new students to step outside their comfort zone to meet each other, helped students get excited for the coming school year while also calming their nerves.

*Manage large cash amounts while accepting money and counting back change with quick and precise mental math *Increase customer satisfaction by keeping a positive attitude and helping customers requiring assistance * Uphold company policies and moral values in business transactions by denying individuals who could not provide identification, handed bad coupons or checks, or other possible fraudulent actions

*Quickly and efficiently organized items into bags as requested by customers *Assisted customers with finding items, prices, and carrying out groceries *Helped maintain a smooth workday by making sure all items such as cleaning supplies and bags were filled *Brought carts in from outside regardless of extreme weather conditions