In over 20 years I have seen the evolution of the PC & how it has evolved in a network environment. Because I’m a relic by PC standards, my support background is very diverse, you could say I have corporate support major, with retail support minor! This allows me to be comfortable & confident supporting users desk side or remotely. I constantly look forward to the daily tests of supporting users because there will never be a dull moment when a user has access to a PC!Highlights....1. I have over 10 years of proficiency when it comes to supporting and fixing PC’s in a corporate environment 2. Expertise of being a subject matter expert for multiple subjects3. A diverse knowledge of printers and networking equipment 4. The complete understanding of escalating or consulting, fellow team members, other groups, contractors or external vendors5. Last, my voice has a smooth Bass tone perfect for soothing frantic users!If you are looking for a certified desktop support professional with excellent hardware and troubleshooting experience. Focused, and determined to see any issues through to its resolve. I have always excelled finding innovated solutions in multiple environments & situations.Then I'm your techie!!