Alexandra Carter Email & Phone Number

Milford Mill, Md, Us

Boca Raton, Fl

Owings Mills, Md

- Support and maintain client relationships as a dedicated account manager to our top 1% UpMarket Clients. Managing a book of business of 30 clients bringing in over $9 million in revenue. - Provide consultative guidance regarding Benefits, Recruiting and Staffing, Performance and Affordable Care Act compliance and reporting via the HRIS system.- Resolve problems concerning the HRIS system. - Serve as a dedicated Annual Enrollment Specialist guiding my aligned clients through the setup of their database in order for employees to enroll into their annual benefits. Tasks such as benefit plan set-up, maintenance, eligibility and self-service functionality for employees.- Notify my aligned clients via email regarding system upgrades, Affordable Care Act filings preparation and Annual Enrollment setup.

Owings Mills

- Lead building activities and programs that are aligned with our Client Social Responsibility and Diversity initiatives. I had the opportunity to leverage my genuine passion around diversity and engagement through executing programs that were impactful to ADP. - Build relationships with my LEAD committee members and leadership team. In addition, the Regional Council representative and I partnered to deliver high impact results by administering events focused on employability, environmental sustainability, ethics & compliance and associate/community engagement.- Collaborate with Global Engagement Specialist to implement initiatives and programs that provide tangible business results and gather metrics.- Served as an ADP Ambassador internally by sharing information through personal/email interactions.- Develop and implement ADP volunteer initiatives including team-building, and non-profit support. - Work with internal and external vendors to provide catering for scheduled events. Submit invoices to the Global Engagement Specialist to be paid.- Schedule monthly meetings for the Lead Committee to discuss upcoming quarterly events.

Owings Mills, Md

- Provide consultative guidance regarding Benefits, Recruiting and Staffing, Performance and Affordable Care Act compliance and reporting.- Guide clients through their Recruitment Life-Cycle from Requisition to On-Boarding.- Assist with set-up and rollout of Performance Reviews, troubleshoot any issues that arise with the Review Cycle.- Assist with Open Enrollment tasks such as benefit plan set-up, maintenance, eligibility and self-service functionality for employees. - Serve as point of contact for Year-End reporting, ACA Compliance, 1095-C and 1094-C coding and accuracy. Address and troubleshoot IRS rejection and errors, assist with HRIS corrections to ensure successful transmittal to the IRS. - Provide HRIS support for employee data management, reporting, data mining and analytics. Provide training to clients as needed on system functionality, answer technical questions and propose system upgrades or additional training, as appropriate.- Attended annual ADP Pro conferences to provide on-site consultation and workforce optimization guidance to clients.- Provided benefit invoicing reconciliation support.

Owings Mills, Md

- Provided advanced technical product support to ADP HR&Benefits Client Service teams in the resolution of complex application issues for clients. Resolved issues relating to product capability and client product knowledge and ensures that the client is utilizing appropriate procedures. - Acted as a liaison to communicate system outages, issues and application errors. Effectively troubleshooted, replicated and developed workarounds for client issues. Working well independently and as a Team in troubleshooting issues. - Provided feedback to associates, management and Training as the need for enhanced course work and process improvement is identified. - Provided support to the Service team regarding the resolution of product and client problems. - Coordinated communications with other regional departments and organizations to expedite responses to critical client situations. - Worked with Service team to handle escalated issues as required. - Assisted with new product roll-outs/patches to other departments and clients. - Identified training needs within the Service team and coordinates with Associate Trainer, and management regarding the application of product knowledge in problem resolution. Create and delivers booster training as needed. - Added to and provided updates to Solutions database to ensure product knowledge is available to the Client Service team. - Acted as a mentor to new associates, assisting them during training to reinforce knowledge. - Reviewed inbound calls and provided feedback to the Associate and aligned Manager. Monitored availability for Associates using the Call Monitor System (CMS).- Developed training plans for new hires and recommended new procedures and/or training. Mentored the New Hires with learning the system.

Owings Mills, Md

- Provided Tier 1 inbound customer support to ADP's Benefits Expert product Clients.- Respond to basic inquiries regarding ADP products and non-technical questions.- Resolved client inquiries in the Benefits Expert system, specifically for Benefits, Open Enrollment, Talent, and Recruitment.- Worked with clients during annual rollover to reconfigure benefit plans to accommodate New Year contracts and rates.

Diploma, Business Administration

Activities and Societies: Future Business Leaders of America (FBLA)Graduated with a focus on Business. A member of the Future Business.

Some Courses, Business Administration And Management, General

Studied courses for Business Administration