Alexandra De Lio Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

• Responsible to ensure the effective operations of the Underwriting Operations team within the Commercial Insurance Division. Working with the team to find ways to increase productivity and reduce costs, as well as.
• Manage day-to-day activities and project deliverables
• Develop a training program to successfully onboard new hires
• Define best practices by identifying the tools and templates that best meets the team’s standard of work
• Create a resource allocation plan to support short team project needs and assist with forecasting of long-term staffing decisions
• Support the Operations & Innovation leadership team in meeting operational objectives

Toronto, Canada Area

• Supervisory responsibility of a team of 23 technical administrative associates, tasked with managing employment changes, training, evaluation of productivity and financials and project coordination and implementation.
• Identify, develop, implement, and train operations team on operational best practices
• Maintain team resource applications
• Key liaison in organization from an operational standpoint
• Analysis reporting of team productivity and workload to improve resource management to increase team capacity
• Team contact for issue escalation

Toronto, Canada Area

• Responsible for processing renewals and policy changes in a timely manner.
• Provide high level communication to all areas of the business.
• Maintain accurate and updated online records.
• Build and maintain relationships with clients and brokers.
• Correspond with applicable state bureaus to ensure compliance.
• Ensure all records and transactions well documented and accurate.

Aurora Ontario

• Work with policyholder to provide clarification around policy details and coverage available.
• Review and reconcile claims to determine proper amounts are paid to customer.
• Investigate and document gathered information for property-related insurance claims.
• Moved claims to settlement by working closely with policyholders, agents and service providers.

Ontario, Canada

• Meeting and greeting all members current and prospective in a professional manner
• Provide assistance to managers with regard to membership renewals and cancellations ensuring the client’s needs are sufficiently met
• In charge of professionally responding to all member inquiries and complaints with courtesy and respect
• Reviewing membership agreements, adjusting payment cycles and payment due dates
• Applying membership changes such as: holds, pre payments, collecting outstanding balances, changing membership dues
• Responsible for accurate cash flow and cash reconciliation

Certificate, Business Analysis

Bachelor'S Degree, Sociology