Responsible for building and maintaining strong client relationships, driving customer success,and maximizing retention. Proactively engages with clients, serving as their primary point ofcontact and trusted advisor. Identifies upsell and cross-sell opportunities to drive revenuegrowth. Resolves issues promptly and provides timely support through investigative QualityAssurance processes, ensuring customer satisfaction. Internal champion and super user of CRMHubSpot. Informed about industry trends to offer valuable insights and guidance to clientsacting as a strategic partner.

About Alexa TranslationsAlexa Translations breaks language barriers by providing A.I.-powered translations for the world’s most prestigious legal, financial, and government institutions. Trained in Canadian French and hosted on Canadian servers, the Alexa Translations A.I. platform empowers translation teams and delivers complex, industry-specific results with unmatched quality and speed. And with two decades of award-winning service from our very own professional team of linguistic experts, you can trust that your business will be in good hands.

Results-driven Sales Generalist hired on a contractual basis with a strong foundation incustomer service. Early success led to a permanent role as an Inside Sales Representative.Resolved complex issues related to invoicing, service delivery, and account management, demonstrating exceptional problem-solving skills. Skilled in maintaining existing clientrelationships and acquiring new customers through effective communication and salestechniques. Utilized CRM and sales tools such as Oracle, Microsoft Dynamics, and Flex tomanage and organize customer information for streamlined sales processes. Exceeded salestargets by delivering tailored quotations that precisely addressed customer needs. Provenability to build rapport, foster customer loyalty, leading to year over year gains. Committed tomaximizing customer satisfaction, retention, and achieving exceptional sales results.KEY CONTRIBUTIONS:✔ Consistent tracking towards achieving 100% sales quota for 2021✔ Pioneered and established Diversity & Inclusion Committee, orchestrating a wide array of company events and activities leading to an increase of employee engagement and satisfaction that played a pivotal role in securing the "Great Place to Work" certification for 2020 and 2021✔ Leveraged leadership skills and expertise to train and seamlessly integrate new employees from acquisitions into the organization, effectively fostering their professional growth and ultimately facilitating their successful transition

UL is a global independent safety science company with more than a century of expertise innovating safety solutions from the public adoption of electricity to new breakthroughs in areas such as sustainability, renewable energy, mobile payment security and nanotechnology. Develops and sends out quotations for specified categories of leads using standardized pricing tools, and booking orders. Facilitates service delivery resource allocation by entering sales contracts into databases. Communicates with customers to assist in the completion of requests. Receives inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems. Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments. Prioritizes customer needs, determine any special requirements, and obtain required information and samples to open the project. Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system.

Recruited to sales team to educate consumers and convert them into loyal customers. Rapidly promoted to a management role within two weeks to lead and develop a highly successful sales team consistently surpassing monthly goals on average by 20 – 50%. Excelled in completing various administrative duties, including phone handling, email correspondence, transaction balancing, bookkeeping, and proficient use of spreadsheets, ensuring organizational efficiency and accuracy. Promptly responded to inquiries and resolved customer complaints, guaranteeing customer satisfaction while fostering strong relationships. Analyzed and compared data to set goals and track progress of store consistent with company standards.KEY CONTRIBUTIONS:✔ Exemplified excellent customer service and upselling sales techniques proven by accomplishment of 100% score in Mystery Shop performed by 3rd party researcher ✔ Empowered colleagues through coaching, resulting in achievement of over 20% of sales target for 2016✔ Maintained the highest yearly sales average over the course of 4 years by educating customers on brand history and innovative products suited to their needs

Hired as a teacher's assistant which later lead to teacher and supervisor positions. Created fun and innovative lessons for students to keep them engaged while learning. Identified student weaknesses and created specialized action plans to gear them towards success. Organised school functions. Managed complaints and inquiries made by parents. KEY CONTRIBUTIONS:✔ Planned successful Open House, Christmas Concert & Family Fun Night✔ Brought low performing students to a B+ and A average✔ Established After-School Program providing tutoring to over 10 students

Joined sales team to support retention program. Trained in up-selling and cross-selling techniques. Provided conflict resolution for dissatisfied customers. Knowledgeable about multiple products and services that helped guide the customer towards a personally crafted package. Promoted a friendly and reliable image of the company.KEY CONTRIBUTIONS:✔ Achieved highest Sales Per Hour (SPH) in 2nd month of employment✔ Served as a mentor to new representatives