Alexandra Olivieri Email & Phone Number

Madrid, Community Of Madrid, Spain

Madrid, Community Of Madrid, Spain

Project manager focused on an internal Product and Data in coordination with the different areas and departments, with a strong customer orientation and resource planning.Following the project from the realization to the delivery (coordinate the participants and leading a team) while respecting the constraints (budget, quality, deadlines)Management of work teams.Use of software tools for task administration and operational project management in Agile environment.Development of strategies, presentations and analysis of results as an essential part to have a global vision. Regular and detailed reporting.

Madrid, Madrid, Spain

Team leader of Customer Support (Spain)Management of the Customer Success team, providing help, guidance and solutions for customer incidents.Responsible for the implementation of tools and strategies for customer service.Developing constant improvements in the current channels and implementing new communication to achieve the goal of our customer success team is to deliver our customer the best possible customer experience.Reports and analysis of the individual operation of the equipment and the service provided.

Madrid, Spain

Customer Care at Wanna the financial company subsidiary of Fintonic.Responsible for Support and Customer Service.Attention via telephone and / or email incidents.Implementation of solutions for the resolution of incidents with agility, taking action as soon as possible, offering excellent attention in the solution and/or channeling it.Reports and follow-up of reports for the correct follow-up by those responsible for the company of the evolution of the main indicators.Participation and collaboration in the different projects and departments in order to comply with the objectives set for the area.OPERATIONS BACK OFFICE management

Nürnberg Area, Germany

Customer Service Supervision (Spain-Italy-France-UK)Logistics-administrative management (region Spain).Stock ManagementSEO of products and logistics in Amazon / Ebay Spain and Italy.Logistics management at European area (Central warehouse in Germany).

Madrid, España

Customer Service Supervision.International logistics between factories (Madrid).World logistics between warehouses (Madrid - Nuremberg - New Jersey - Hong Kong).Negotiation and management of logistics operators, customs and E-commerce fulfillment.E-commerce order management in Shopify and Amazon.Manufacturing management of Ostrich Pillow, Ostrich Pillow Light and Ostrich Pillow Mini products.

Valencia, Venezuela

Administrative Manager.Supervision of personnel and teamworkPlanning, improvement and creation of new menus Participation and organization in advertising and marketing plans.

Valencia, Venezuela

Company dedicated to project management and the design of editorial products, among which the production of the extreme sports magazine Alive stands out.Executive and Art Director of Alive MagazineHead of the Graphic Design teamMarketing and Sponsorship Management

Valencia, Venezuela

Developer of large-scale graphic design pieces.Installation and supervision of advertising stands for corporate fairs.

English, English As A Second Language

Diplomatura

Training Certificate Of The 1St Entrepreneurship My Business Program

Graphic Designer