Alexandra Mar Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Leading a multidisciplinary design team across strategic and service design, and UX. Delivering customer experience enhancements across digital assets - investment platforms, app and web. Creating the future service experience for CFS customers post-digital platform transformation.

Leading the service and strategic design function as CFS separated from the CBA. Delivered key strategic design projects including CFS Experience Vision, Retirement Futures and CFS Purpose.

Sydney, Australia

Scaling design at CBA Wealth Management through capability, community and practice areas. Key projects delivered included the CFS Member App strategic roadmap and the strategic design review into customer perceptions of fees and performance as part of the Royal Commission response.

Sydney, Australia

Building a customer centred design culture, developing design capability and delivering leading customer experiences in CBA Wealth Management. Highlights include the adviser value proposition for Count Financial, reimagined advice experience for CBA Financial Planning and an augmented-reality investment experiment.

Experience design and HCD innovation coach delivering digital and non-digital projects to support business, personal and employee experience projects. Highlights include an business insurance venture for indigenous-owned SMEs, bushfire mitigation innovation and RACV product changes.

Leading the Mums & Co project from MVP to launch and building an online community for mum entrepreneurs.

Sydney, Australia

Harmonised existing employee philanthropic programs including volunteering and workplace giving, redesigning these programs to align to the IAG Foundation and Shared Value strategies, and drove engagement levels through the business. Delivered a major technology project to support these programs using the Good Company software as service solution.

Sydney, Australia

Responsible for the delivery of shared value within the communities in which IAG operates through the management of community partnerships and Community Grants program.Delivering community and sustainability initiatives that align with business purpose, engage employees and enhance IAG's reputation, as a leading socially responsible Australian company.

Peopleness is a service design social enterprise working with communities and grass-root social problems. We give access and support through design services, strategies, negotiation and advocacy, and rcreate outcomes towards healthy cultural and economic advantage.

Sydney, Australia

Working with corporate Australia, trusts and foundations and individuals to realise philanthropic outcomes, community and social engagement and CSR goals through partnership with Habitat for Humanity Australia.

Sydney Area, Australia

Company Directors Course, Gaicd

Mba, Business Administration And Management, General

Bachelor Of Design In Visual Communication, Graphic Design

Masterclass