Alexandra Mar

Alexandra Mar Email and Phone Number

Executive Manager Customer Experience @ nbn® Australia
Sydney, NSW, AU
Alexandra Mar's Location
Greater Sydney Area, Australia
About Alexandra Mar

I am a passionate customer experience strategy and human centred design professional. My approach nurtures a customer-obsession culture, develops customer empathy by sharing insights and promotes design capability uplift. My career experience areas are customer strategy including journey orchestration, behavioural archetype development and insights for action; new venture and proposition design; and strategic partnership management. I enjoy leading teams, mentoring and coaching teams as well as facilitating workshops and collaborating with stakeholders.My subject matter experience is in the financial services areas of superannuation and investments, business insurance and general insurance; Shared Value, community and sustainability including corporate philanthropy and Indigenous programs; and employee engagement.

Alexandra Mar's Current Company Details
nbn® Australia

Nbn® Australia

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Executive Manager Customer Experience
Sydney, NSW, AU
Website:
nbn.com.au
Employees:
5893
Alexandra Mar Work Experience Details
  • Nbn® Australia
    Executive Manager Customer Experience
    Nbn® Australia
    Sydney, Nsw, Au
    View
  • Nbn® Australia
    Executive Manager Customer Experience
    Nbn® Australia Nov 2024 - Present
    View
  • Nbn® Australia
    Principal Cx Designer
    Nbn® Australia Jan 2024 - Dec 2024
    Sydney, New South Wales, Australia
    View
  • Independent Living Villages (Ilv)
    Non Executive Director And Committee Member
    Independent Living Villages (Ilv) Feb 2022 - Present
    Sydney, New South Wales, Australia
    View
  • Colonial First State
    Director Of Digital Customer Experience & Design
    Colonial First State Jul 2022 - Nov 2023
    Sydney, New South Wales, Australia
    Leading a multidisciplinary design team across strategic and service design, and UX. Delivering customer experience enhancements across digital assets - investment platforms, app and web. Creating the future service experience for CFS customers post-digital platform transformation.
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  • Colonial First State
    National Manager Human Centred Design
    Colonial First State Jan 2021 - Jun 2022
    Leading the service and strategic design function as CFS separated from the CBA. Delivered key strategic design projects including CFS Experience Vision, Retirement Futures and CFS Purpose.
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  • Commonwealth Bank
    Strategic Design Lead
    Commonwealth Bank Sep 2018 - Dec 2021
    Sydney, Australia
    Scaling design at CBA Wealth Management through capability, community and practice areas. Key projects delivered included the CFS Member App strategic roadmap and the strategic design review into customer perceptions of fees and performance as part of the Royal Commission response.
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  • Commonwealth Bank
    Strategic Designer
    Commonwealth Bank Jun 2017 - Sep 2018
    Sydney, Australia
    Building a customer centred design culture, developing design capability and delivering leading customer experiences in CBA Wealth Management. Highlights include the adviser value proposition for Count Financial, reimagined advice experience for CBA Financial Planning and an augmented-reality investment experiment.
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  • Iag
    Customer Experience Designer, Innovation
    Iag Jan 2017 - Jun 2017
    Experience design and HCD innovation coach delivering digital and non-digital projects to support business, personal and employee experience projects. Highlights include an business insurance venture for indigenous-owned SMEs, bushfire mitigation innovation and RACV product changes.
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  • Iag
    Project Lead, Mums & Co, New Markets
    Iag Mar 2016 - Dec 2016
    Leading the Mums & Co project from MVP to launch and building an online community for mum entrepreneurs.
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  • Iag
    Manager Iag Volunteer Program, Iag Foundation
    Iag Dec 2014 - Mar 2016
    Sydney, Australia
    Harmonised existing employee philanthropic programs including volunteering and workplace giving, redesigning these programs to align to the IAG Foundation and Shared Value strategies, and drove engagement levels through the business. Delivered a major technology project to support these programs using the Good Company software as service solution integrated into IAG's people management and payroll systems.
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  • Iag
    Community & Sustainability Senior Specialist
    Iag Nov 2013 - Dec 2014
    Sydney, Australia
    Responsible for the delivery of shared value within the communities in which IAG operates through the management of community partnerships and Community Grants program.Delivering community and sustainability initiatives that align with business purpose, engage employees and enhance IAG's reputation, as a leading socially responsible Australian company.
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  • Peopleness
    Non-Executive Strategy Advisor
    Peopleness Jan 2014 - Jul 2014
    Peopleness is a service design social enterprise working with communities and grass-root social problems. We give access and support through design services, strategies, negotiation and advocacy, and rcreate outcomes towards healthy cultural and economic advantage.
  • Habitat For Humanity Australia
    Strategic Partnerships Manager
    Habitat For Humanity Australia Jun 2012 - Nov 2013
    Sydney, Australia
    Working with corporate Australia, trusts and foundations and individuals to realise philanthropic outcomes, community and social engagement and CSR goals through partnership with Habitat for Humanity Australia.
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  • Habitat For Humanity - Australia
    Global Village And Volunteer Programs Manager
    Habitat For Humanity - Australia Oct 2009 - Sep 2012
    Sydney Area, Australia
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  • Think Education Group
    Student Administration Manager
    Think Education Group Jan 2007 - Oct 2009
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  • Motor Accidents Authority Of Nsw
    Assessor Support
    Motor Accidents Authority Of Nsw 2003 - 2007

Alexandra Mar Education Details

Frequently Asked Questions about Alexandra Mar

What company does Alexandra Mar work for?

Alexandra Mar works for Nbn® Australia

What is Alexandra Mar's role at the current company?

Alexandra Mar's current role is Executive Manager Customer Experience.

What schools did Alexandra Mar attend?

Alexandra Mar attended Australian Institute Of Company Directors, Macquarie Graduate School Of Management, University Of Technology, Sydney, Strategyzer.

Who are Alexandra Mar's colleagues?

Alexandra Mar's colleagues are Manandeep Mehta, Harry Gill, Cheryl Reddan, Kashif Nadeem, Lisa Berrie, Amith Ninan, Kurt Kreltszheim.

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