Director Of Customer Success
CurrentLead Customer Success Engineering, Partner Success Management, Technical Account Management, and Digital Success Functions
Sep 2024 - Present
AeroLeads people directory · profile
Alexandra Pearson Email & Phone Number
Director, Customer Success
at
Malwarebytes
1 work email found
@malwarebytes.org
1 phone found area 888
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Director, Customer Success
Location
St Petersburg, Florida, United States
Company size
Who is Alexandra Pearson? Overview
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Quick answer
Alexandra Pearson is listed as Director, Customer Success at Malwarebytes, a with 642 employees, based in St Petersburg, Florida, United States. AeroLeads shows a work email signal at malwarebytes.org, phone signal with area code 888, and a matched LinkedIn profile for Alexandra Pearson.
Alexandra Pearson previously worked as Director of Customer Success at Malwarebytes and Senior Manager of Global Partner Success at Malwarebytes. Alexandra Pearson holds Honors Bachelor Of Arts- Cum Laude, International Relations from Rollins College.
Company email context
Email format at Malwarebytes
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{first_initial}{last}@malwarebytes.org
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Profile bio
About Alexandra Pearson
Fluent in Spanish and authorized to work in the EU and USA.
Listed skills include Spanish, Facebook, Social Media, Public Speaking, and 54 others.
Current workplace
Alexandra Pearson's current company
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Malwarebytes
16 roles
Alexandra Pearson work experience
A career timeline built from the work history available for this profile.
Senior Manager Of Global Partner Success
Built & developed Global Partner Success program from scratchDeveloped onboarding & training journey for Strategic Channel PartnersLead team of six Partner Success Managers/Engineers who support our Channel program globallyDeveloping digital success programs for onboarding, risk mitigation, and growthAssessing data points to identify trends, develop risk mitigation plans, & grow Channel business
Aug 2022 - Sep 2024
Senior Manager Of Global Customer Success
Led team of five Customer Success Managers who handled low touch customer modelBuilt out and expanded a low touch customer modelMaintained 25 strategic customer accountsOnboarded and trained all new Customer Success ManagersSupported Customer Success Managers in reaching their metricsServed on the Customer Success Management Team working cross divisionally to provide exception service and success for our customer base
Jun 2021 - Sep 2022
Customer Success Manager
Territory: TX, OK, & LATAMI enabled, empowered and supported Malwarebytes customers in their everyday fight for a malware-free existence by serving as an educator, health driver, value builder and champion. I accomplished this by being a customer advocate across Malwarebytes, by completing strategic business reviews to ensure the customer’s goals are met, and by providing guidance throughout implementation and their partnership with Malwarebytes.
Apr 2020 - Jul 2021
Senior Customer Success Manager
Additional duties of the Senior CSM include:• Creates and leads the education for the Account Management & Support team showcasing best practices, problem-solving skills, and recommended rollouts• Develops and writes documentation and best practices necessary to guide strategy & management of customers• Manages a larger capacity of strategic customers
Jan 2020 - Apr 2020
Customer Success Manager
• Provide product training, on-boarding, and escalations for new and existing customers• Act as a trusted advisor to key partner stakeholders to drive product adoption and ensure customers leverage product and solutions to achieve their goals with measurable outcomes• Operate as the lead point of contact for all matters specific to a customer's account• Track customer metrics and sentiment to identify churn risk and work proactively with sales department to address/eliminate risk• Create real referenceable clients and work closely with other departments to define and highlight these clients• Prioritize and drive resolution on escalated customer issues• Monitor and facilitate customer adoption of solution features and functionality while providing an understanding of their overall needs as they relate to our product• Document all communication with users and accounts accurately and in a timely manner in Hubspot(CRM)• Work with customers to develop success plans aligned with product capabilities. Success plans outline customer critical success factors, metrics for success, and potential issues to provide recommendations for successful adoption and continued usage• Ensuring customer objectives are clearly documented and reviewed throughout the customer journey• Analyze customer to proactively identify churn risk, renewals, outreach strategy on a quarterly basis• Effectively navigate customer’s organization to grow relationships and industry influence• Identify product adoption within 60 days of start, while collecting customer feedback and ensuring the feedback reaches key stakeholders
Jan 2017 - Jan 2020
Student Life Coordinator
OrientationFirst Year ExperienceInternational StudentsDisability Services
Jun 2016 - Jan 2017
Residence Hall Director
Jul 2015 - Jun 2016
Chair, Rollins Central Florida Alumni Club
Aug 2014 - Jun 2015
Jan 2015 - May 2015
May 2014 - Aug 2014
Graduate Assistant For Special Programs
Office of Student Development and Enrollment Services
May 2014 - Jun 2015
Co-Instructor For Lead Scholars Program
Co-instructor for Leadership In Action: Capstone Experience for LEAD Scholars (HSC 2921)Co-instructor for Leadership Through Service: An Advanced Leadership Experience (LDR 3215)
Aug 2014 - Apr 2015
Jun 2013 - May 2014
Americorps*Vista
May 2012 - May 2013
Communications Intern
Sep 2010 - Dec 2010
Team & coworkers
Colleagues at Malwarebytes
Other employees you can reach at malwarebytes.com. View company contacts for 642 employees →
RG
Ryan Ginanni
Colleague at MalwarebytesSan Francisco Bay Area, United States
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KB
Kelly Brenneman
Colleague at MalwarebytesOrange, California, United States
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AS
Ashley Stewart
Colleague at MalwarebytesDenver, Colorado, United States
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JC
Josh Chazin
Colleague at MalwarebytesSan Francisco, California, United States
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ST
Samantha Turner
Colleague at MalwarebytesSan Francisco Bay Area, United States
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LC
Lillian Cai
Colleague at MalwarebytesSan Francisco Bay Area, United States
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RC
Rose C.
Colleague at MalwarebytesUnited States
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KE
Kiana Edwards
Colleague at MalwarebytesNew York, United States
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AK
Achin Kalra
Colleague at MalwarebytesSan Francisco Bay Area, United States
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SK
Santhosha K.
Colleague at MalwarebytesSan Francisco Bay Area, United States
View →
Ryan Ginanni
Colleague at MalwarebytesSan Francisco Bay Area, United States
View →
KB
Kelly Brenneman
Colleague at MalwarebytesOrange, California, United States
View →
AS
Ashley Stewart
Colleague at MalwarebytesDenver, Colorado, United States
View →
JC
Josh Chazin
Colleague at MalwarebytesSan Francisco, California, United States
View →
ST
Samantha Turner
Colleague at MalwarebytesSan Francisco Bay Area, United States
View →
LC
Lillian Cai
Colleague at MalwarebytesSan Francisco Bay Area, United States
View →
RC
Rose C.
Colleague at MalwarebytesUnited States
View →
KE
Kiana Edwards
Colleague at MalwarebytesNew York, United States
View →
AK
Achin Kalra
Colleague at MalwarebytesSan Francisco Bay Area, United States
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SK
Santhosha K.
Colleague at MalwarebytesSan Francisco Bay Area, United States
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2 education records
Alexandra Pearson education
Honors Bachelor Of Arts- Cum Laude, International Relations
Rollins College
Master Of Arts (M.A.), Educational Leadership
University Of Central Florida
FAQ
Frequently asked questions about Alexandra Pearson
Quick answers generated from the profile data available on this page.
What company does Alexandra Pearson work for?
Alexandra Pearson works for Malwarebytes.
What is Alexandra Pearson's role at Malwarebytes?
Alexandra Pearson is listed as Director, Customer Success at Malwarebytes.
What is Alexandra Pearson's email address?
AeroLeads has found 1 work email signal at @malwarebytes.org for Alexandra Pearson at Malwarebytes.
What is Alexandra Pearson's phone number?
AeroLeads has found 1 phone signal(s) with area code 888 for Alexandra Pearson at Malwarebytes.
Where is Alexandra Pearson based?
Alexandra Pearson is based in St Petersburg, Florida, United States while working with Malwarebytes.
What companies has Alexandra Pearson worked for?
Alexandra Pearson has worked for Malwarebytes, Presence, Florida Polytechnic University, New College Of Florida, and Rollins College.
Who are Alexandra Pearson's colleagues at Malwarebytes?
Alexandra Pearson's colleagues at Malwarebytes include Ryan Ginanni, Kelly Brenneman, Ashley Stewart, Josh Chazin, and Samantha Turner.
How can I contact Alexandra Pearson?
You can use AeroLeads to view verified contact signals for Alexandra Pearson at Malwarebytes, including work email, phone, and LinkedIn data when available.
What schools did Alexandra Pearson attend?
Alexandra Pearson holds Honors Bachelor Of Arts- Cum Laude, International Relations from Rollins College.
What skills is Alexandra Pearson known for?
Alexandra Pearson is listed with skills including Spanish, Facebook, Social Media, Public Speaking, Leadership, Microsoft Office, International Relations, and Training.
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