Alexandre Aguiar Email & Phone Number

State Of São Paulo, Brazil

Barueri, São Paulo

- People Manager for the Account Operations Management team, responsible for deploying and maintaining end-to-end plans to define, improve and simplify processes, to ensure the best customer experience and attainment of terms and conditions established in the global agreements, about hardware delivery times. Resources based in Argentina, Brazil, Colombia and Mexico.- Sales Contact Center Lead, managing services provided by Vendors in Brazil, Colombia and Mexico (until… Show more - People Manager for the Account Operations Management team, responsible for deploying and maintaining end-to-end plans to define, improve and simplify processes, to ensure the best customer experience and attainment of terms and conditions established in the global agreements, about hardware delivery times. Resources based in Argentina, Brazil, Colombia and Mexico.- Sales Contact Center Lead, managing services provided by Vendors in Brazil, Colombia and Mexico (until October/2019).Key Accomplishments- Net Promoter Scores improvement (+30 points) – customer satisfaction survey- RACI alignment and management with other areas- New ERP implementation: support to the project team, internal and external issues and escalations management- New customer deployment standardization- Recurring quarterly business reviews with key stakeholders (sales directors)- Employee Empowerment: growth mindset, autonomy for bold moves, strong recognition culture, 5 employees promoted to higher level positions within the company. Show less

São Paulo Area, Brazil

 Responsible for business intelligence/planning activities - reporting and metrics about Printing business execution. Subject Matter Expert for strategic initiatives inside and outside Supply Chain organization. Program Manager for projects led by other team members.Key Accomplishments Project Manager for Brazil Sales Operations reorganization project, based on new sales structure, delivering all workstreams in time and according to the original scope. Deployment of… Show more  Responsible for business intelligence/planning activities - reporting and metrics about Printing business execution. Subject Matter Expert for strategic initiatives inside and outside Supply Chain organization. Program Manager for projects led by other team members.Key Accomplishments Project Manager for Brazil Sales Operations reorganization project, based on new sales structure, delivering all workstreams in time and according to the original scope. Deployment of a Business Intelligence structure, delivering strategic reports used to better support Latin America Printing Supply Chain, Sales and Category teams. Subject Matter Expert on the launch of the new contractual A3 printers, enabling Supply Chain model in Argentina, Brazil, Chile, Colombia, Mexico and Peru. Show less

São Paulo Area, Brazil

 Business intelligence management, delivering reports used on sales planning and analysis, quota deployment, go-to-market opportunities and execution. Super user and process lead for CRM tool – Salesforce.com. Focal point for sales compensation process, ensuring the sales transactions would be properly assigned to the corresponding Sales Representative.Key Accomplishments Re-setup and maintenance of a package of reports and dashboards based in single source of… Show more  Business intelligence management, delivering reports used on sales planning and analysis, quota deployment, go-to-market opportunities and execution. Super user and process lead for CRM tool – Salesforce.com. Focal point for sales compensation process, ensuring the sales transactions would be properly assigned to the corresponding Sales Representative.Key Accomplishments Re-setup and maintenance of a package of reports and dashboards based in single source of information, providing solid and stable information to managers and stakeholders, such as Pipeline & Forecast, Sales Execution & Performance, Win-Loss Analysis, etc. Historical data organized and consolidated in a sharepoint, easily accessed by any user Best in class sales compensation process, increasing sales productivity in 20%. Show less

Greater Buenos Aires, Argentina

 People manager of the Sales Contact Center operational team in charge of Welcome Desk, Reporting, Quality, Internal Audit, Sales Applications, Processes and Support.Key Accomplishments Deployment of key performance indicators reports for processes and activities performed by the team. Dashboard and Reporting standardization for all Sales Contact Centers in Latin America.

Brazil

 Supervisor of resources in charge of management and invoicing of Enterprise customers orders. Implementation and management of processes associated to operational excellence and compliance.

Brazil

 Deployment and maintenance of end to end hardware procurement process for global/enterprise customers, through governance plans to achieve orders delivery times according to customer contracts.

Postgraduate (Online), Financial Management

Master Of Business Administration (Mba), Business Administration, Management And Operations

Bachelor Of Engineering (B.E.), Electrical And Electronics Engineering