Alexandre Evora Email & Phone Number

Philippines

Senior Software Engineer handling everything office365.

40Th Floor Gt Tower International Cor Hv Dela Costa Ayala Avenue

User Account Admin Team - Licensing of users for o365 subscription - Exchange and o365 account administration - Escalation of email account troubleshooting - Mailbox and Distribution list administration - Last Line of Escalation for email problemsTeam Member Supervision and Coaching - When a new team member comes in I make sure he gets all the access that he needs.- producing reports on analyzing where a team member needs improvement.- Ensuring that every team member is working efficiently.- Coaching on what are the procedures and policies that IT has to follow to ensure great service.- Coaching on how to approach a difficult task, how to think and how to dissect the problem. Escalation of challenging tickets- When a staff exhaust all of his capabilities and options they will transfer the ticket to me, I will personally send them instructions on how to resolve the ticket, resolve the ticket myself or escalate it to a specialty group which looks after the configuration class. Team Member skill appraisal - I discuss to my manager how a staff member is doing and what is his/her rating on different skills are , what he/she needs to develop, what they are excelling at and what they need to improveShift scheduling- I give recommendations to my manager on whom to put on specific shifts regarding they’re skill level and capabilities.

40Th Floor Gt Tower Ayala Avenue Corner H.V Dela Costa Street

Active Directory• User Creation and Termination• Adding of Distribution List and Security Groups• Profile Mapping to Server and Log-in script configuration• Administration of Accountso Password Reseto Account Unlocko Modify General Detailso Activation of VPN AccessExchange Server• User Mailbox Creation, Database Assignment and Policy Configuration• Group Mailbox Creation, Database Assignment and Policy Configuration• Administration of Accountso Manage Full User Accesso Manage Send As Permissionso Mail Forwardingo Send on Behalf Permissionso SMTP configurationo SIP Configurationo Mailbox Capacity and Logs• Disabling mailbox and Hiding from Global Address List• Contact Creation (external email for mail forwarding)• Distribution List and Security Group Creation.• PowerShell ScriptingLync Server• User Creation and Termination• SIP Configuration• Pool Server ConfigurationMicrosoft Server 2013, 2010 and 2008• Folder Creation and Administrationo Security Settings and Permissiono Disabling and Enabling of Inheritance• Folder Mapping• File Restoration• File Back-upsService Now• Ticket Creation and navigation• Incident and Request creation• Report Creation• Catalog Request• Interaction with usersWebex video conferencing• User creation and Deletion• Configuration of accountsRemote Desktop Support• Provide Remote Support to Employees from Offices in Whole Asia Pacific Region (Singapore, Hong Kong, Philippines, Australia, New Zealand, Taiwan and Malaysia) via bomgar and Lync.8x8 TelephonyAT&T VPN Access• Installation and Activation• Account Administrationo Password Reset and Account Unlocko Profile configuration• TroubleshootingVMware Horizon• Installation and Configuration• Account Administrationo Password Rest and Account Unlocko Profile Configuration• TroubleshootingMcaffee Drive Encryption Recovery• Deployment of Mcaffee Agents• Machine and user recovery

Ncr - National Capital Region, Philippines

POS Machine, Kitchen Display System and Server Maintenance Software • Programming of items on menu on POS Machine• Programming of items routing on printers and KDS monitor• Configuration of Reporting Tools for Sales Report• Back up and Restoration of POS Machine Software and Server Software• Registration of Employee Access Codes for POS Machine• Retrieval of Lost Sales Data via Database repair and regrindingHardwareRepair and Replacement of All POS machine, Kitchen Display Hardware, Thermal Printers and ServersNetwork Administration• Network registration for all devices via Router Configuration: DHCP Reservation, Anti Spoofing and mac filtering.• On Site network cabling and network infrastructure for Papa John’s Branches with the use of router and switch hub.• VPN Connection to check store connectivity using LogMeIn Hamachi.Desktop Support• Answer calls and Inquiries from Head Office, Branches, Call Center and Quality Control Center.• Provide Assistance through Phone or Remote Desktop Connection via Team Viewer or Ammyy Admin.Installation and Troubleshooting • OS Installation and Troubleshooting (Windows Xp, Windows 7 and 8,CentOs)• Office Printer Installation and Troubleshooting.• Troubleshooting and repair of Desktop Computers and Laptops.Other Responsibilities• Level 1 Support for Call Center Application ( Avaya Soft Phone)• Administration for CCTV Cameras and DVR.• Level 1 Support for Biometric Devices.• Anti-Virus installation and updating.

Ncr - National Capital Region, Philippines

Creating a Monitoring system for the Maintenance Agreement of the company's clients

Bachelor'S Degree, Information Technology

Activities and Societies: Junior Philippine Society of ComputersCalapan Chapter of national society for I.T and Computer Science Students

Bachelor Of Science In Information Technology, Information Technology

Activities and Societies: Society of Information TechnologyI.T group in DWCC