Alexandre Silva Email & Phone Number

Cambridge, Gb

Cambridge, England, United Kingdom

Leading continuous improvement initiatives that result in improvements on implementation (projects) and team (daily activities) levels, with the aim to anticipate customer needs, best support the customer, and increase customer satisfaction. Key accomplishments: • Decreased the time to implement customer integration by 59%. • Supported Go-To-Market, Product and sellers strategies based on contacting more than 300 customers in 6 months.

Porto Alegre, Rio Grande Do Sul, Brasil

In this role, I reviewed the software architecture and proposed an agile approach for developing the customer self-service platform, with integrations via API with suppliers, such as payment gateway and delivery of reports. Moreover, I proposed strategies for lead qualification, through marketing campaigns and technical content publishes. Key accomplishment: • Achieved a 53% conversion rate from QR code to landing page through international entrepreneurship fair campaign (South… Show more In this role, I reviewed the software architecture and proposed an agile approach for developing the customer self-service platform, with integrations via API with suppliers, such as payment gateway and delivery of reports. Moreover, I proposed strategies for lead qualification, through marketing campaigns and technical content publishes. Key accomplishment: • Achieved a 53% conversion rate from QR code to landing page through international entrepreneurship fair campaign (South Summit Brazil 2023) for subsequent user interviews and lead qualification. Show less

Porto Alegre, Rio Grande Do Sul, Brasil

Here I lead teams through delivery and management methodologies on projects for web applications and data integration routines on Payment Methods. I adapted requirement strategies reducing software development lead time from 71 to 27 days.I supported product initiatives on projects for customer engagement that resulted in saving more than R$ 70k/month, in cards processor maintenance.I also managed third-party supplier relationships in critical scenarios, and on risk… Show more Here I lead teams through delivery and management methodologies on projects for web applications and data integration routines on Payment Methods. I adapted requirement strategies reducing software development lead time from 71 to 27 days.I supported product initiatives on projects for customer engagement that resulted in saving more than R$ 70k/month, in cards processor maintenance.I also managed third-party supplier relationships in critical scenarios, and on risk management, which saved 2/3 of the time to respond to a production issue. I supported other scrum masters, and managed several ceremonies in teams across the organisation, and implemented Agile metrics driven by OKRs in Payment Methods.To conclude, I orchestrated supplier-worker relationships, delivering actionable feedback, and advocating for skill advancement of developers. Show less

Porto Alegre Area, Brazil

During this tenure, I joined product owner and team expectations during the development of a system for article submission in a government official newspaper by leveraging system requirements and user stories. I streamlined information for development estimation to facilitate project billing.I pioneered communication strategies that halved the duration from user story elicitation to development readiness. And boosted team productivity by cultivating trust-centric atmospheres and… Show more During this tenure, I joined product owner and team expectations during the development of a system for article submission in a government official newspaper by leveraging system requirements and user stories. I streamlined information for development estimation to facilitate project billing.I pioneered communication strategies that halved the duration from user story elicitation to development readiness. And boosted team productivity by cultivating trust-centric atmospheres and integrating Lego Serious Play methodologies. Show less

Pelotas Area, Brazil

Here, I directed customer expectations in a third-party managerial role across various advertising campaign projects. I have aligned expectations across team, product owner, coordinator, and legal departments during the rollout of a client self-service platform in Finance Solutions. I have integrated SCRUM within the retail development team, amplifying value upstream and prioritising tasks based on ROI by streamlining expectations for low-value demand customers.Some key accomplishments… Show more Here, I directed customer expectations in a third-party managerial role across various advertising campaign projects. I have aligned expectations across team, product owner, coordinator, and legal departments during the rollout of a client self-service platform in Finance Solutions. I have integrated SCRUM within the retail development team, amplifying value upstream and prioritising tasks based on ROI by streamlining expectations for low-value demand customers.Some key accomplishments associated with this job role include: • Reduced team turnover and timely deliveries for mobile website focused on insurance offers by coordinating expectations among team, customer, and third-party supplier. • Boosted user engagement during the creation of a responsive bet comparison website by collaborating with teams in Brazil and Germany. Show less

Rio De Janeiro

Here, I maintained customer expectations and team retention by establishing user-centric interface for event setup in ticket e-commerce. I enhanced system architecture for critical Financial Risk Analysis platforms for enabling vast data processing and simulation of stock fund crises.Some key accomplishments associated with this job role include: • Spearheaded creation of cutting-edge e-commerce platform for ticket sales to reduce event setup time from a full day to just two… Show more Here, I maintained customer expectations and team retention by establishing user-centric interface for event setup in ticket e-commerce. I enhanced system architecture for critical Financial Risk Analysis platforms for enabling vast data processing and simulation of stock fund crises.Some key accomplishments associated with this job role include: • Spearheaded creation of cutting-edge e-commerce platform for ticket sales to reduce event setup time from a full day to just two hours. • Pioneered test and deploy workflow, slashing QA and deployment duration from 4 hours to a mere 1 hour. Show less

Rio De Janeiro

Focus on customer relationship for systems evolution on large government bank in Brazil, and Microsoft Project server deploy to control internal projects. Development on Visual Basic, Microsoft ASP, and PL/SQL.

Rio De Janeiro

Evolution and maintenance at call center systems. Development on Visual Basic, Microsoft ASP, and PL/SQL.Evolution and maintenance at call center systems. Development on Visual Basic, Microsoft ASP, and PL/SQL.

Rio De Janeiro

Evolution and maintenance at retail and inventory control systems. Development on Visual Basic and PL/SQL.Evolution and maintenance at retail and inventory control systems. Development on Visual Basic and PL/SQL.

Rio De Janeiro

Focus on customer relationship for systems maintenance for task control in mainframes. Development on Power Builder, PL/SQL and Shell/Linux for IBM Platform.

Master Of Science (Msc) - Mestrado, Computer Software Engineering, Capes 7

Undergraduate, Graduação, Computer Science, Ciência Da Computação