Hospitality Specialist
Universoul Investment Llc
Hollywood, Florida, United States
Hospitality & Concierge Specialist, Air BnB and Turo 03/2022– 3/2023 • Facilitated hundreds of hotel and car rental reservations managing the operations and financials for a 3 vehicle fleet and full size single family vacation rental home named the White House Hotel Hollywood. • Utilized provided Booking software to manage Guest Inquires, Booked Reservations, Financial Reporting, and Listing & Pricing Management. • Hired and Managed maintenance team which consisted of Cleaner, Landscaper, and Repair Technician to ensure the White House Hotel Hollywood was always a clean and safe environment for Guest with a short- or long-term reservation. Collaborated with the team to problem solve all guest request and concerns. • Managed the financials for both businesses and made sure to account for all profits and loss while maintaining a payroll role budget for the maintenance team to pay the contractor invoices on time. • Proactive in problem solving all guest concerns in an efficient, clear, yet understanding and fair unbiased manner using written and verbal communication including Phone, Email, and Chat. • Utilized Platforms Escalation team to handle challenging issues involving loss mitigating which could initiate Guest refunds. • Coordinated the logistics of car placement for car rentals including Airport drop off, vehicle inspections, and Vehicle maintenance.