• Developed remote-working team for vehicle title receiving.• Reduced lead time of title receipt by 49% from 45 to 22 days.• Developed ELT (Electronic Lien & Title) program in all 24 participating states which eliminated paper titling and automated receipt and transfer of digital titles from vehicle manufacturers to lienholders. • Recovered $225k in tax overpayment by identifying substantial error in internal payoff process. • Developed relationships with state and local authorities to whom taxes were paid.• Provided recommendations on process changes to avoid future overpayments.

• Developed vehicle acquisition department to operate in all 50 states.• Refined paper processes into digital semi-autonomous processes.• Identified top movers, and geared efforts to acquire top sellers.• Developed commercial relationships with national auctions and dealers.• Sold 541 vehicles, $1.3M in gross profit.• Average sale time achieved of 19 days, vs 90-day industry standard.

•Launch manager for DUT4 delivery station, working 12-hour nights with a 120+ sized team.•Responsible for a 14-week launch ramp up that concluded in 10 weeks by outperforming glidepath goals.•Accomplished by building a team of floor supervisors, coaching low performers, mentoring and promoting high performers and overseeing new hire training programs. •Reduced labor costs by $160k or 301 weekly production hours while leading the FY22 Q1 cost campaign. •Increased TPH (throughput per hour) to 53 (+13) (volume/labor hours). Annual cost savings of $1.6M. •Onboarded and trained 176 new associates in preparation for peak holiday operations. •Recognized as top manager in employee engagement in the PNW super region during peak holiday 2021.•Mentored and coached low performing managers in a L6 Ops Manager stretch role.•Developed and launched an employee incentive program that resulted in a 10% increase in employee performance and 20% retention over 6 weeks.

•Operated the largest shift in prototype delivery facility, 12-hour nights managing a 200+ sized team.•Improved TPH (throughput per hour) to 50.3 (+6.3) WoW during operational change, resulting in a reduction of 104 daily production hours and annual cost savings of $864k.•Maintained 94% OTD (On time dispatch) of 250+ vehicles on a goal of 90% on 60k daily unit volume.•Increased employee retention scores in retention campaign to 4.5/5.0 (+24%) over a 5 month period. •Improved UPH (Unit per hour) production in two largest processes, 590 package pick (+32%), and 300 package stow (+33%).•Reduced defective sortation scan compliance to 0.06% on 40,000+ units daily. •Decreased recordable incidents by 93% by correcting unsafe behavior and culture. Launched Zappos Safety Shoe program and achieved 98% enrollment.

• Managed the inspection, storage and shipping of $1,500,000 yearly warranty and $800,000 core truck parts.• Operated the reverse logistics of inventory by creating BOL, scheduling with 3PL’s and loading trucks.• Reduced shipping costs by ~$500/week by consolidating freight and shipping FTL.• Familiarized with ERP system to plan and purchase inventory.• Avoided costly losses by tracking all parts movement and work through detailed Excel spreadsheets.• Tracked down and fixed client, invoice and purchase order issues.• Received daily freight shipments, posted inventory to our system and maintained accurate stock levels.• Maintained a clean and organized warehouse to promote a good work environment.

• A semester-long business immersion experience in marketing, operations and finance. • Co-founded ROFL Games, a student-led consumer games business offering card games, wooden games and puzzles to the 20,000 students and faculty of BYU-Idaho. • Created quality products that generated over $9,000 in revenue for the semester. • Built Excel models to forecast demand for material and finished goods. Negotiated with suppliers to drive down COGS and increase margins. • Managed operations for a team of 20 employees including in-store workflow, training, product creation, throughput and efficiency targets to meet the board of directors expectations.

• Responsible for the audio and visual production of music performances at BYU-Idaho. • Recorded, edited and delivered media to clients using Avid Pro Tools and Adobe Premiere.