Alex Dang Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Grapevine, Texas, United States

• Coordinate customs clearances for Fortune 500 companies and ensure shipments are processed efficiently and in a timely manner• Communicate with government agencies (EPA, FDA, and Fish and Wildlife) to ensure all shipments comply with U.S. laws and regulations for multiple ongoing projects• Collaborate with senior leadership and customers to identify solutions for operational challenges and streamline account operation procedures • Resolve, triage and escalate all issues regarding customer’s shipments to ensure accurate on-time delivery by demonstrating proactive and strong organizational skills • Awarded the “Most Valuable Player (MVP)” achievement by exceeding productivity expectations out of 80-person Customs Brokerage department

Grapevine, Texas, United States

• Partnered with supervisors to process customs clearances and dispatched shipments to large retail accounts while simultaneously studying the freight forwarding process• Communicated with customers via email and phone to address any discrepancies and provide exceptional customers service experience

Dallas, Texas, United States

• Trained new employees in customer service and store policies by explaining, demonstrating, role playing, observing, and offering feedback • Supervised payment processing, daily opening/closing procedures, inventory management and resolve conflict• Developed daily procedures for team to provide a more efficient work space for both kitchen and floor employees

Wilmer, Texas, United States

• Gained insight in managing warehouse employees while working alongside operations managers and team• Documented and monitored inventory levels and performed audits to uncover and address inaccuracies

Master Of Business Administration - Mba

Bachelor Of Business Administration - Bba, Operations And Supply Chain Management