• Manage and resolve complex benefit claims, providing high-level customer service to citizens nationwide.• Conduct detailed interviews and investigations to verify identity and process beneficiary claims accurately.• Process beneficiary records, handling overpayments and updating essential public information.• Issue beneficiary emergency alerts and collaborate with local offices to ensure timely, efficient service.• Deliver exceptional phone support, managing a high volume of nationwide public inquiries.

• Supervised the management and processing of all check, cash, and electronic payments, ensuring full regulatory compliance in accordance with federal Treasury guidelines.• Led daily deposit functions for VA medical centers, handling high-volume financial transactions and customer inquiries.• Delivered customer service in a fast-paced, high-call environment, providing information on veterans’ benefits and resolving issues.• Oversaw cash handling processes, ensuring accurate record-keeping and compliance with federal regulations.• Coordinated office visits and managed prescription co-payments, directly supporting veterans and their families.

• Acted as the administrative lead for 10 clinicians, supporting the Compensation & Pension Program with patient scheduling and records management.• Ensured compliance with federal patient safety and identity verification standards, contributing to seamless healthcare delivery.• Trained veterans on the My HealtheVet system, empowering them to access healthcare records and communicate securely with providers.• Supported administrative functions, including inventory management, office space design, and logistics for clinical and dental departments.• Played a key role in pharmacy inventory and regulatory compliance, managing the controlled substance inspection process.

• Delivered critical administrative support to clinicians, managing patient workflows, scheduling, and electronic health records.• Handled confidential patient information, ensuring data integrity and compliance with Joint Commission standards.• Led initiatives to streamline administrative processes, improving overall office efficiency and customer satisfaction.• Collaborated with logistics teams to manage over 300 equipment inventory items, ensuring smooth clinical operations.• Played a vital role in enhancing the clinic’s infrastructure, managing inventory, office space planning, and material procurement.