Alexis Lee Email & Phone Number

San Diego, California, United States

• Interned on the Integration Solutions team.
• Conducted a study for accuracy control looking at the relationship between tolerance measurements reported, the quality assurance inspector, and the department responsible for the checks
• Upgraded the previous system used to monitor the SLA (service level agreement) between the IT department and customers: measured the timeliness in completing service desk requests and tickets submitted by customers.
• Updated the dashboard to survey the Help Desk's call center performance: analyzed the proportion of missed calls to accepted calls among other metrics

• Assisted Dr. Miranda Parker in her research in the field of computer science education.
• Analyzed student strategies on coding exams, particularly sketching and tracing techniques used to visualize coding segments and keep track of line-by-line functions of the program.
• Investigated the relationship between problem correctness and sketch types.
• Conducted a literature review based on the current research available regarding this topic.
• Developed a research plan and created a scientific poster outlining the process.

• Interned on the Help Desk team.
• Aided users with troubleshooting and remedying software and technical issues.
• Set up hardware and computer/laptop workstations.
• Introduced to basic network principles and terminology, used a fluke to check ethernet ports