Alexis Wickham Email and Phone Number

-Assuring the costumer receives the best possible seating to view their sports teams.-Greeting and welcoming guests with a warm and inviting demeanor, and providing them with the menu.-Delivering a friendly and courteous farewell while welcoming them to return.-Coordinated the efficiency and flow of the dining area, and ensuring smooth customer flow.-Maintaining cleanliness of the tables, while ensuring they are aesthetically appealing and reset for optimal organization.Using systems like toast for point of sale and food orders.-Receiving and entering costumers orders accurately while providing a welcoming and helpful environment.-Using systems like Opentable to provide a steady flow of seating and cleaning operations.Well-experienced with a cooperative work environment and communication among fellow staff and management.-Experience in kitchen communication and high paced working, along with multitasking skills.-A very quick learner, and taught myself and used initiative to train new hostesses how to operate dish pit during peak business hours.-Provided comprehensive training and guidance to new hosts equipping them with effective communication skills to successfully oversee the restaurant floor.-Conducted thorough training sessions for new hosts, equipping them with the necessary tools to efficiently administer guest seating and enhance the overall dining experience.-Instructed new hosts on exemplifying customer service qualities when greeting and welcoming guests.-Took initiative to coordinate with servers so we restocked ice, glasses, and other to go supplies.

-Developed the ability to independently operate and maintain all aspects of a restaurant for extended periods of over 7 hours a day, 4 days a week.-Effectively multitasked, receiving customers orders while maintaining a friendly and engaging conversation.-Had regular customers who repeatedly returned just for my satisfactory customer service.-Single-handedly made sure the business received on average 1500$ in day-shift revenue, and implemented suggestive selling strategies to increase appetizer sales and drive revenue growth in such areas by an average of 200$ daily.-Memorized more than 90 Menu items and 10 consistently revolving items.-Learned to operate an older point of sale system and correctly identified items in a fast paced work environment.-Guaranteed the restaurant was thoroughly cleaned and sanitized, ensuring a safe and hygienic environment for guests and staff.-Exhibited strong communication with kitchen staff by collaborating to establish smooth operations and excellent customer service.-Proficient in managing large parties and providing exceptional service to groups of 10 or more guests.-Thrived in high-paced environments, consistently delivering remarkable results and maintaining composure during challenge situations.-Upheld a comforting and harmonious environment for all customers, appropriately resolving conflicts and diffusing tense situations when necessary.Consistently earned an average of 100$ per night in tips, demonstrating outstanding customer service and an ability to maximize guest satisfaction.Maintained a 20%-25% average in tips, showcasing an ability to create a positive impression and impact on the business.-Ensured prompt and efficient delivery of food orders to customers, regularly meeting or exceeding standard service expectations.-Fostered strong prioritization skills, productively managing multiple tasks and tables simultaneously to maximize efficiency and complete tasks in a timely manner.