Alexis K. Email & Phone Number

Abingdon, Md, Us

Edgewood, Maryland Area

Edgewood, Maryland, United States

Abingdon Md

Training assessments, development, delivery for small businesses and private industry clients.

Abingdon Md

Instructional Design for ICMI Training ProgramsTraining- delivered training for ICMIManaged trainers, administrative staff, managers and international partnersCertification Content Design and Development- Redesigned CIAC Certification Training program.CIAC Operations- responsible for day-to-day operations of the CIAC training and testing programGlobal Partnerships- developed and maintained international contract partnerships with ICMI and CIAC training/testing partners in Australia, Singapore, Japan, The Middle East, Turkey and Portugal

Design, develop, and deliver a variety of training pieces to contact center industry professionals. Consult with customers on streamlining and upgrading training practices and materials. Frequent speaker at conferences.

Baltimore Md

Created, developed, and delivered training to all positions within the company. Developed and implemented an orientation program, assisted in the creation of a call center, trained call center staff, developed/implemented leadership program.

Wilmington De

Created, developed and implemented call center agent training program for a bank in the middle of expansion.Contract position