Alex Martin Email & Phone Number

Miami, Florida, United States

Nashville, Tennessee, United States

Director of Revenue supporting The Joseph, a Luxury Collection hotel in Nashville Tennessee and Le Meridien Columbus, The Joseph in Colubus Ohio

Nashville, Tennessee, United States

United States

Charlotte, North Carolina Area

Dallas/Fort Worth Area

Established relationships with up to 30 properties.+ Analyzed STAR reports to identify opportunities to grow revenue+ Conducted weekly calls to establish revenue strategies with individual properties+ Managed a portfolio of hotels that collectively exceeded the targets set forth by Hilton Worldwide+ Utilized Hilton systems such as OnQ R&I and GRO to optimize revenue strategy+ Part of an internal team that on boarded the entire Embassy Suites brand on to a new revenue management platform

• Oversee a staff of 15 people• Interact directly with guests to provide the “white glove” service that is synonymous with the Hilton brand• Prepare and coordinate schedules to ensure all shifts have the proper amount of coverage• Follow up to guest satisfaction surveys to confirm all concerns are addressed• Ensure compliance of brand standards throughout the hotel• Field phone calls from internal and external customers to make hotel reservations or resolve any issues.

• Manage a team of ten housekeepers and three engineers• Inspect guest rooms to ensure compliance with Quality Assurance Standards• Ensure the department operates in accordance with the budget set by the corporate office • Coordinate with the front office to ensure that all guest requests are handled in a timely fashion.• Responsible for all lost and found items left by guests. Coordinated shipping for their return

• Manage a team of six people• Participate in the manager on duty program• Handle accounts relievable to ensure hotel is paid in a timely fashion.• Responsible for interviewing and hiring new employees• Prepare accounting reports for Hilton Worldwide owners and investors• Administer new hire orientations as well as other training that is required by Hilton Worldwide

Hotel And Lodging Management, Hospitality Management

Bs Hospitality Management, Hotel Managememnt