Alex Faust Email & Phone Number

• Lead data management team in executing seamless data migrations and post-launch optimizations, reducing time to value by 20% through enhanced automation and improved ETL processes.• Utilize flowcharts and detailed data mapping to streamline communication across teams and improve accuracy in data migrations.• Design and implemented scaffolding work structures to increase productivity and streamline team workflows.• Apply Agile methodology to lead sprint planning and review… Show more • Lead data management team in executing seamless data migrations and post-launch optimizations, reducing time to value by 20% through enhanced automation and improved ETL processes.• Utilize flowcharts and detailed data mapping to streamline communication across teams and improve accuracy in data migrations.• Design and implemented scaffolding work structures to increase productivity and streamline team workflows.• Apply Agile methodology to lead sprint planning and review, ensuring successful project delivery by timeboxing task phases and managing resources effectively.• Drive improvements in customer adoption rate by collaborating with the product team on UI and data import tool enhancements.• Create detailed process documentation, allowing cross-functional teams to maintain consistent, high-quality project standards. Show less

Denver, Colorado, United States

• Collaborated with cross-functional teams to lead B2B client portal migrations, focusing on UAT, production changes, and resolving high-priority issues.• Managed client data extracts, scheduler modules, and end-to-end file-based and Web API integrations in production.• Acted as 3rd tier escalation point, resolving critical client issues using JIRA, SQL, mySQL queries, and SPLUNK logs.• Created and optimized knowledgebase documentation to improve usability and team… Show more • Collaborated with cross-functional teams to lead B2B client portal migrations, focusing on UAT, production changes, and resolving high-priority issues.• Managed client data extracts, scheduler modules, and end-to-end file-based and Web API integrations in production.• Acted as 3rd tier escalation point, resolving critical client issues using JIRA, SQL, mySQL queries, and SPLUNK logs.• Created and optimized knowledgebase documentation to improve usability and team efficiency.• Built and maintained SQL data audits to identify data irregularities and ensure completeness.• Led a $15.9 billion money market fund asset migration project, delivering over $11 million in ROI. Show less

Lakeville, Mn

• Managed a team of 15 support specialists, handling 180+ tickets and 60 client calls daily to resolve complex issues and deliver top-tier customer support.• Collaborated with cross-functional teams, leveraging customer data to inform business decisions.• Developed employee reviews and tracked OKRs using 30, 60, and 90-day metrics.• Restructured ticketing workflows to enhance reporting on high-impact client issues and meet SLA requirements.