Alex Faust Email & Phone Number

• Lead data management team in executing seamless data migrations and post-launch optimizations, reducing time to value by 20% through enhanced automation and improved ETL processes.
• Utilize flowcharts and detailed data mapping to streamline communication across teams and improve accuracy in data migrations.
• Design and implemented scaffolding work structures to increase productivity and streamline team workflows.
• Apply Agile methodology to lead sprint planning and review… Show more
• Apply Agile methodology to lead sprint planning and review, ensuring successful project delivery by timeboxing task phases and managing resources effectively.
• Drive improvements in customer adoption rate by collaborating with the product team on UI and data import tool enhancements.

Denver, Colorado, United States

• Collaborated with cross-functional teams to lead B2B client portal migrations, focusing on UAT, production changes, and resolving high-priority issues.
• Managed client data extracts, scheduler modules, and end-to-end file-based and Web API integrations in production.
• Acted as 3rd tier escalation point, resolving critical client issues using JIRA, SQL, mySQL queries, and SPLUNK logs.
• Created and optimized knowledgebase documentation to improve usability and team… Show more
• Created and optimized knowledgebase documentation to improve usability and team efficiency.
• Built and maintained SQL data audits to identify data irregularities and ensure completeness.

Lakeville, MN

• Managed a team of 15 support specialists, handling 180+ tickets and 60 client calls daily to resolve complex issues and deliver top-tier customer support.
• Collaborated with cross-functional teams, leveraging customer data to inform business decisions.
• Developed employee reviews and tracked OKRs using 30, 60, and 90-day metrics.
• Restructured ticketing workflows to enhance reporting on high-impact client issues and meet SLA requirements.