Alex Smith Email and Phone Number

- Facilitation of one-on-one, group and remote training programs- Liaising with internal and external stakeholders to ensure training needs are met on a local, regional and global perspective- Development and implementation of IHMS reintegration to International Operations - Conducting regular training needs analysis and prioritizing training accordingly.- Development of local training/induction material- Development and revision of Global training material- Assisting in Quality Management; Global Reporting- Leadership Initiatives and Workshops to Senior Groups- Implementation of new and ongoing training initiatives- Awarded ‘Australasia Employee of the Year’ 2015

- High-level customer service including relationship building/maintenance and service recovery as required- Providing logistical support for customers requiring medical advice/assistance in partnership with Doctor/Nurse support- Liaising directly with senior points of contact for corporate and insurance clients to provide regular and accurate updates on their employees well-being and cost-containment measures.- Extensive experience as Operations Coordinator, striving consistently to lead by example. - Providing travel assistance and insurance policy information to customers and clients travelling abroad.- Sourcing medical referrals for overseas and domestic medical services.- Managing the monitoring of patient ongoing treatment and/or hospitalization.- Coordinating all aspects of customer’s payments for medical/hospital and travel expenses.- Regular high volume call management where multi-tasking and time management was imperative.

- Procedure development and training for future employees.- Managed all major tuition/performance events in venues such as the Annandale Hotel & North’s Leagues.- Applied exceptional communication and interpersonal skills to develop and nurture strong internal and external provider relationships.- Worked effectively autonomously as well as collaboratively with diverse team members to ensure all tasks and event milestones where achieved in accordance with tight time-frames, management expectations and budgetary constraints on event requirements.- High level customer service; tending to queries, complaints and dispute resolution.- Management of service recovery and dispute resolution as required.- Maintenance of private & group tuition for students of various ages/experience levels.

Diary management of executives & artistsContract development for eventsEvent coordinationBooking & coordinating itineraries for executives & artistsCreating/maintaining budgets for eventsArtist liaisonTour administration

Commercial airtime management for STV channels including MTV, MTV Classic & MTV Hits, Nickelodeon, TV1, Sci-Fi and National Geographic Channel:Liaising with external stakeholders to establish advertising requirementsCreation and maintenance of streamlined communication procedures between clientsSponsorshipDaily TVC schedulingData entryBuilding basic sales briefsProject assistance towards major system platform changes

PA to Manager of Administration for Macquarie Capital Advisors and administration support to a floor of 200 staff:Diary/travel management Switch ManagementExpense reconciliation Office maintenanceAsset managementMail distribution Induction of new administrative employeesRisk & Compliance Email approval

General Hospitality