As a versatile professional with a background in both military leadership and IT support, I bring a unique combination of technical expertise and team management skills. Over the past 5+ years, I have served as a Combat Engineer Sergeant in the US Army Reserves, leading a squad of soldiers, ensuring mission readiness, and training junior personnel. My role has required me to operate and maintain critical engineering equipment while preparing detailed technical documentation to ensure mission success.In parallel with my military career, I’ve gained hands-on experience in IT as an End-User Support Specialist with DMI INC. I have a proven track record of troubleshooting and resolving a wide range of technical issues, from mobile devices and laptops to networks and VPNs. I have extensive experience managing tickets using platforms like ServiceNow and providing user support across hardware and software systems, ensuring seamless business operations.Additionally, I’ve had the opportunity to work as a Technology/Engineering Intern at WLWT-TV, where I contributed to the technical side of broadcast operations, supported software updates, and provided timely IT assistance to newsroom staff.I thrive in fast-paced, dynamic environments, and my focus is on delivering effective, user-focused solutions while driving continuous improvements in both technical and operational workflows.