Alex Sandro Pitanga Soares Email & Phone Number

I have 11 years of experience in customer support, dedicated to resolving technical issues and delivering exceptional service, achieving a 95% satisfaction rate in my interactions. Throughout my career, I have developed solid skills in troubleshooting issues related to networks, printers, notebooks, access, passwords, internet, and VPN. I have extensive experience in hardware installation and maintenance, providing technical and functional support with agility and precision, always keeping the customer at the center of my focus. I possess expertise in administering Office 365, Google Workspace, licenses, Exchange, Teams, SharePoint, Azure, and Active Directory, as well as configuring systems like Zoom and File Server. This broad technical knowledge allows me to effectively meet customer needs and provide tailored solutions for each situation. One of my most significant achievements has been developing a detailed training material for new employees, which includes information about each client and company, complete with step-by-step instructions and photos. This resource has been essential in facilitating the onboarding process and ensuring high-quality support from the outset. My education, including a degree in Information Systems Management and certifications in Salesforce and Active Directory, has been vital for my professional development. It has not only expanded my technical knowledge but also strengthened my analytical and problem-solving skills, allowing me to approach challenges from a broader perspective. I am always seeking continuous improvement, participating in courses and training to stay updated on new technologies and trends. I value clear communication and teamwork and am highly dedicated to service quality and customer satisfaction. My experience includes incident management and constant communication with cross-functional teams to ensure the seamless operation of systems. I implement improvements and optimizations in support and monitoring processes, ensuring issues are resolved quickly and efficiently, with minimal impact on customers. I am committed to ensuring data security, optimizing system performance, and maintaining ongoing user satisfaction while operating within established requirements. I believe that each interaction is an opportunity to make a difference, and it is rewarding to see the positive impact that good support can have on people's lives and business operations. My goal is to provide service that not only solves problems but also creates memorable experiences.

Listed skills include Art Direction, Graphic Design, Advertising, Logo Design, and 9 others.