Alexander Ruby Email & Phone Number

Irvine, California, United States

• Engage with customers on technical break-fix issues related to their cloud service subscriptions.• Troubleshoots Microsoft 365 products and cloud services and provides guidance according to Microsoft best practices.• Tracks and monitors support cases to ensure timely resolution and follow-up.• Escalates critical client issues to the appropriate management and engineering expertise level.• Escalate and manage issues with Microsoft Premier Support for Partners, ensuring a smooth experience for the customer.• Identify opportunities for growth within customers and relay to the Account Manager.

Long Beach, California, United States

Deployed an IT asset management platform for Service Desk inventory (Asset Panda).Deployed a documentation management solution with a knowledge base (Hudu).Migrated Group Policy to Intune configuration profiles and policies.Established and implemented standard policy for power, authentication, and enrollment.Rolled out the company’s first centrally managed applications via Intune.Developed a scripting protocol to handle complex application deployments (PSADT/Scripts).Implemented Windows Autopilot, Apple Automated Device Enrollment, and Google Zero Touch Deployment to streamline and secure device provisioning.Defined and tested configuration for deploying single-use kiosks, video conferencing equipment, shared mobile devices, and other special-purpose devices.Audited compliance, conditional access, and endpoint security policies in Intune/Entra.Maintained highly effective and cost-advantageous relationships with vendors.Created processes for keeping licenses and services right-sized.Enacted security standards such as LAPS, EPM, PIM, and screen lock.Developed campaign to move users to phishing-resistant MFA.Participated in a project to implement RADIUS/SCEP wired and wireless security.Designed a fully-functional Intune-based automated printer deployment system.Worked closely with managed IT service provider to co-manage modernization projects and service operation for 1000 users including 900 Windows devices and 750 mobile devices.

Cypress, Ca

Achieved McDonald's top level operations technology certification (Operations Technology Professional - Level 3). Built an Operations Technology program across 11 restaurants to lower help desk calls and keep POS system running perfectly, resulting in 50% less calls. Developed training program to teach 180 restaurant managers how to fix common POS system issues. Overhauled back office tech including Microsoft 365 migration, Running an ethernet network, and upgrading and administrating core networking hardware. Field tested mission-critical business software. Supported office staff, Area Supervisors, General Managers and their teams. Handled escalations for issues with POS systems and servers, store networks, and mobile devices. Provisioned and purchased hardware, software, and services for stores and office. Used Python/webscraping to perform data archiving. Organized and administered change-management project and oversaw proceedings related to the sale of the business upon the owner's retirement.

Cypress, California, United States

Oversee people and operations at two McDonald's restaurants, in addition to supporting over 800 employees in IT Manager role.

Norwalk, California, United States

Supported people and operations at a McDonald's restaurant. Managed a team of Department Leaders and Shift Leaders. Worked through these leaders to oversee processes related to hiring, orientations, scheduling, inventory, hospitality, service, maintenance, food safety, security, and marketing.

Norwalk, California, United States

Lead a team of Crew Members, Crew Trainers, and Shift Leaders towards excellence in People Department (hiring, orientation, scheduling), Kitchen Department (inventory, food safety, procedures), and Guest Service Department (marketing, hospitality, service times).

Norwalk, California, United States

Front-line leader. Lead a team of Crew Members and Crew Trainers to achieve the best possible Quality, Service and Cleanliness on live shifts at high-volume restaurants.

Santa Fe Springs, California, United States

Irvine, Ca

High-level technical support at corporate office. Worked with a small team to provide support for the most challenging of technical issues across the WD product line. Product Specialist for WD TV line of products. Trained new support team members. Developed training material for transition to new information system. Developed innovative solutions to common technical problems.

Buena Park, California

Lead a district-leading team towards excellence in customer service, computer services, and technology sales.

Los Alamitos, California

Provided and inspired fanatical customer service, finding winning solutions for every customer, every time.

Long Beach, California

Brought state-of-the-art technology to small and home businesses.

Bachelor'S Degree, Information Technology

Concentration in IT Security. Includes education on systems development lifecycle, project management, technical writing, and more.

Information Technology