Alex Schubert Email & Phone Number

I am an experienced customer service manager with a proven track record of delivering exceptional customer support and service for over 10 years, both in-person and remotely. My focus is on ensuring high-quality customer experiences and engagement, while building meaningful relationships that keep customers coming back. Throughout my career, I have developed a range of professional skills in customer service and workforce operations, operations management, event management, and information technology management.As a real time schedule analyst for Target, I bring my extensive experience in customer service management and operations to optimize the contact center experience for guests and team members. Leveraging my strong critical thinking and decision-making skills, I analyze volume trends, agent skills, and schedule effectiveness to develop top-level service strategies that ensure service level and productivity metrics are achieved. I am continually improving our workforce management processes in alignment with the broader business goals and priorities of the company, and utilize detailed written and verbal communication skills to share workforce management system data with integrity and accuracy.Throughout my career, I have honed my abilities to manage daily contacts and team member resources, execute contingency plans in response to unexpected workflow changes, and maintain service level performance across all service centers. With my diverse skill set in customer service, operations, and information technology, I am able to approach challenges from multiple perspectives and identify innovative solutions. I am committed to delivering high-quality service to customers while ensuring operational efficiency and effectiveness.