Alexander Usher Email & Phone Number

Vancouver, Canada Area

Manage a time sensitive queue of customer support issues.Update Helpdesk cases and documentation using Maximizer and ConfluenceRespond to Helpdesk inquires and solve reported technical issues via email and/or phoneWork collaboratively with the Customer Success, Product Management and Development teams

United Kingdom

I am a Freelance Illustrator with a great background in computing. Motivated, hard working and have an eye for detail. I have experience and ability to conceptualize and create hand drawn style images and typography. I have strong Photoshop skills in which I render and finalize my images. I have a good vivid imagination and can also draw from observation.. I have a background in IT and am quick to pick up and excited by new technology but can appreciate traditions.

Vancouver, Canada Area

Resolving issues technology and communication services via phone support and online chat.An All-In-One service technician to deal with the customer first hand and help resolve any issue and provide a complete and positive experience.• Providing technical support throughout the Shaw network covering: Internet, cable, digital phone, and computer issues.• Taking ownership of a situation, creating tickets through Service Now and escalate to the correct teams for a resolve if needed.• Educate customers in realizing the full benefit of their Shaw products and services• Time management with taking on up-to 2 customers at one time, while multi-tasking my skills to maintain high level of service.• Helping the technician’s in the field with installations or for a service call. • Training New Hire staff to meet the values and standard required by Shaw.• Working with leadership teams to improve environment, methods and products.• Knowledge of Windows, iOS, networking, computer components, LAN, cable, TV setups, internet applications, browsers, and at a comfort level to troubleshoot these topics patiently with customers over chat or phone.• Exceptional customer service and communication in both verbal and written.• Ability to work independent and if required to go above and beyond. • Excellent organizational and multi-tasking skills, to adapt to challenging priorities and situations.• A positive attitude and customer focused approach when dealing with challenging situations with integrity, empathy and sincerity.

London, United Kingdom

The role I worked in was for Computing Helpdesk ,for Which?, the largest independent consumer body in the UK. The area I worked in was for Which? Computer, the UK's largest computing and technology title.• Demonstrating excellent communication skills delivered in email for readers covering all fields of technology.• Contributing article contributor for the tips and help column, overseeing that the facts and methods were true and properly explained in layman’s terms.• Researching in all technology: Fixes, Virus repairs, Hardware replacement Research and trialing for alternative and innovative fixes from viruses, and physical hardware.https://computing.which.co.uk/hc/en-gb

Worked as an ICT technician to service and run Henley-In-Arden's systems.• Training new employee and staff advisor, providing direct in person assistance.• Prioritizing and organizing multiple jobs at the same time.• Managing the Centre’s equipment Inventory.• Librarian duties of maintaining the catalogue of books, intake and rentals.• Troubleshooting, diagnosing and resolving computing, printers networking issues and reprofiling systems.

Hons, Illustration, 2:1

Btec, Fine Art

Btec, Computing

Education record