Alexander Usher Email & Phone Number

Vancouver, Canada Area

Manage a time sensitive queue of customer support issues.Update Helpdesk cases and documentation using Maximizer and ConfluenceRespond to Helpdesk inquires and solve reported technical issues via email and/or phoneWork collaboratively with the Customer Success, Product Management and Development teams

United Kingdom

I am a Freelance Illustrator with a great background in computing. Motivated, hard working and have an eye for detail. I have experience and ability to conceptualize and create hand drawn style images and typography. I have strong Photoshop skills in which I render and finalize my images. I have a good vivid imagination and can also draw from observation...

Vancouver, Canada Area

• Resolving issues technology and communication services via phone support and online chat.An All-In-One service technician to deal with the customer first hand and help resolve any issue and provide a complete and.
• Providing technical support throughout the Shaw network covering: Internet, cable, digital phone, and computer issues.
• Taking ownership of a situation, creating tickets through Service Now and escalate to the correct teams for a resolve if needed.
• Educate customers in realizing the full benefit of their Shaw products and services
• Time management with taking on up-to 2 customers at one time, while multi-tasking my skills to maintain high level of service.
• Helping the technician’s in the field with installations or for a service call.

London, United Kingdom

• The role I worked in was for Computing Helpdesk,for Which?, the largest independent consumer body in the UK. The area I worked in was for Which? Computer, the UK's largest computing and technology title.
• Demonstrating excellent communication skills delivered in email for readers covering all fields of technology.
• Contributing article contributor for the tips and help column, overseeing that the facts and methods were true and properly explained in layman’s terms.
• Researching in all technology: Fixes, Virus repairs, Hardware replacement Research and trialing for alternative and innovative fixes from viruses, and physical hardware.https://computing.which.co.uk/hc/en-gb

• Worked as an ICT technician to service and run Henley-In-Arden's systems.
• Training new employee and staff advisor, providing direct in person assistance.
• Prioritizing and organizing multiple jobs at the same time.
• Managing the Centre’s equipment Inventory.
• Librarian duties of maintaining the catalogue of books, intake and rentals.
• Troubleshooting, diagnosing and resolving computing, printers networking issues and reprofiling systems.

Hons, Illustration, 2:1

Btec, Fine Art

Btec, Computing

Education record