Alex Wenten Email & Phone Number

Alameda, CA, US

San Francisco, California, US

San Francisco, CA, US

• Joined the company at the beginning of pandemic, actively transitioning a 100% local workforce to 100% remote.
• Implemented and transitioned to two IT Ticketing systems for the company (Jira, then FreshService)
• Managed GSuite/Google Workplace, Okta, Atlassian, and numerous other SaaS systems for the company - Created and maintained onboarding and offboarding automation workflows
• Configured and deployed computers via JAMF
• Implemented, designed, configured and migrated to Zero-Touch Deployment for a predominantly Mac environment using Kandji Mobile Device Management
• Worked closely with the Recruiting team to consolidate and streamline the onboarding process. - Documented, maintained, and ran the IT Tech Setup sessions for all company new hires - Coordinated company IT networking.

- Manage day to day operations of IT dept.- Google apps/GSuite management- Manage online tools and systems accounts- Vendor Relations- AV Troubleshooting- Purchasing of IT equipment- Ensure onsite events and meetings run smoothly - Manage helpdesk tickets and ticketing system

• Manage accounts for internal Developer Portal for western offices
• Manage Google Play developer console, iTunesconnect and Amazon App portal for 100+ games. Ensuring that all assets for the store are accounted for and correct.
• Work closely with game teams during testing and submission process
• Work closely with IT Department updating the teams Jira project. Adding and updating the project as business needs change.
• Act as point person when manager is Out of Office.
• Helped in training new hires in both SF and VC office.

- Setup and Deployed new hire computers- Administered the google apps account for western offices- Administered open and active directory accounts for employees- Troubleshot computer and account issues- Hardware repair for company computers- Organized and managed mobile devices for company(MDM)

Cupertino, California, US

• Diagnosed and resolved a wide range of issues with consumer laptop and desktop computers, as well as related devices during set appointment times.
• Repaired an average of 80 computers per week, and maintained communication with customers through repair process if the problem could not be resolved during their visit.
• Managed “personal setup department”, working with customers to set up new computers, and migrating data from both Mac and Windows computers. Insured all needed equipment and software was up to date, understood and.
• Trained new team members to department work flow, diagnostic and repair tools and customer service best practices.
• Lead training group tours from Apple’s Cupertino campus. Explained facilities and procedures, mentored and supported trainees though their early in-store experience.
• Took advantage of various training opportunities, becoming certified in both Apple hardware and software and maintaining knowledge of new products.

Cupertino, California, US

· Setup and maintain backups of the office computers. Mac And PC · Data Migration between multiple computers · Deployment of new machines · On Call tech support

Associate Of Arts, Film And Video Production

Liberal Arts Focus; Web And Graphic Design

Education record