Leah Dore Email & Phone Number

Time Travel Talks is an online community for history lovers. Our aim is to foster an environment that encourages open discussion of history with people from all backgrounds. We strive to cover topics that people may not have had previous exposure to, and promote the sharing and dissemination of historical research.In tandem with my Co-Founder, I facilitate.

Rochester, New York, United States

Member of internal training team from October 2019 – October 2020Created training videos through I-Spring to enhance training program and mentored multiple teams on utilization of the I-Spring programPerform quality monitoring and grading of queue callsCoach representatives on call monitors and projects to ensure a high level of customer serviceCreated.

Rochester, New York, United States

Communicated complex IRS / DOL requirements and Paychex processes in a concise and simple manner to clientsResearched complex client issues to deliver expert level service by providing critical problem solvingDeveloped and updated procedures for Service Support tasks to improve workflow and efficiencyPartnered with internal teams to solve critical and time.

Rochester, New York Area

Fielded inbound telephone calls in a high-volume Automatic Call Distribution environmentMaintained a high level of 401(k) product knowledgeCommunicated effectively with clients regarding complex 401(k) issues Coached peers in navigations as they progressed through training programs

Rochester, New York Area

Field inquiries from 401(k) clients and participants and resolve any outstanding client issuesCoordinate with other internal departments to process projects from clients and participants in a timely fashion while maintaining IRS and Department of Labor complianceMaintain an average quality score of over 95% for department metrics and above 90% in client.

Rochester, New York Area

I worked in tandem with the Store Manager to coach, train and supervise staff. I orchestrated and delegated all visual merchandising, and was also responsible for scheduling, maintaining store social media, sales and providing outstanding customer service.

Rochester, New York Area

I coached, trained and supervised staff, with a primary focus in customer service and sales. Maintained store social media

Rochester, New York Area

As a Sales Professional at Reeds Jewelers, I ensure that every customer who enters our store receives the highest level of customer service, whether they are searching for the perfect ring or simply exploring what our company has to offer. I approach sales as a conversation with my customers. These conversations lead me to discover the perfect piece for.

Rochester, New York Area

Central focus was customer service and sales. As a luxury sales associate I was also responsible for: repairs, custom orders and operated as in store brand ambassador. Maintained store social media.

Wayne County, NY

An AmeriCorps VISTA is a " Volunteer in Service to America. My service included; enhancing and promoting Veteran Services, developing and maintaining a web presence, recruit for Wayne CAP Works job training program, participate on branding and fundraising committees at The Wayne County Action Program, Inc (Wayne CAP). As well as act as the Chairperson for.

Oswego, NY

As the Club President for the Study Abroad Student Association it was my responsibility to: arrange student meetings, lead discussions on study abroad trips, welcome back students returning from a study abroad, introduce incoming international students to campus life, participate in Study Abroad Office events

Oswego, NY

I led a group of fellow students in creating the Students for Global Change organization and I served as Co-President for one academic year. Under my guidance the Students for Global Change worked to increase student awareness of international events. This was done through creating an open forum to discuss world events and the roles that students play in.

Master Of Science, Global Studies And International Affairs, 3.73

Masters Thesis: Partnership Building in Agricultural Development: An Investigation of the International Potato Centers Principles and.

Bachelors Of Arts, History, Global And International Affairs

Activities and Societies: Study Abroad Student Association, Students for Global Change, Exchange Student Mentoring Program, Brass Ensemble.

Study Abroad, Central European Studies

Study Abroad Program focusing on Central European states politics, economics and social changes after the fall of the Soviet Union.