Leah Dore Email & Phone Number

Time Travel Talks is an online community for history lovers. Our aim is to foster an environment that encourages open discussion of history with people from all backgrounds. We strive to cover topics that people may not have had previous exposure to, and promote the sharing and dissemination of historical research.In tandem with my Co-Founder, I facilitate educational discussions on a wide range of historical topics through Twitter, Instagram, and DiscordNetwork with historical… Show more Time Travel Talks is an online community for history lovers. Our aim is to foster an environment that encourages open discussion of history with people from all backgrounds. We strive to cover topics that people may not have had previous exposure to, and promote the sharing and dissemination of historical research.In tandem with my Co-Founder, I facilitate educational discussions on a wide range of historical topics through Twitter, Instagram, and DiscordNetwork with historical podcasters, and content creators to increase discussion of history. Show less

Rochester, New York, United States

Member of internal training team from October 2019 – October 2020Created training videos through I-Spring to enhance training program and mentored multiple teams on utilization of the I-Spring programPerform quality monitoring and grading of queue callsCoach representatives on call monitors and projects to ensure a high level of customer serviceCreated tracking and analytical tools to support and enhance the rollout of the employer contribution and plan design phone… Show more Member of internal training team from October 2019 – October 2020Created training videos through I-Spring to enhance training program and mentored multiple teams on utilization of the I-Spring programPerform quality monitoring and grading of queue callsCoach representatives on call monitors and projects to ensure a high level of customer serviceCreated tracking and analytical tools to support and enhance the rollout of the employer contribution and plan design phone queuesTake charge of escalated client communications and facilitate resolutions to escalated issuesLed yearly procedural review of all internal team proceduresUtilize ASC to prepare New Comparability profit share allocations Show less

Rochester, New York, United States

Communicated complex IRS / DOL requirements and Paychex processes in a concise and simple manner to clientsResearched complex client issues to deliver expert level service by providing critical problem solvingDeveloped and updated procedures for Service Support tasks to improve workflow and efficiencyPartnered with internal teams to solve critical and time sensitive issues to provide the highest level of client serviceIdentified Second Level Support Queue trends for the team… Show more Communicated complex IRS / DOL requirements and Paychex processes in a concise and simple manner to clientsResearched complex client issues to deliver expert level service by providing critical problem solvingDeveloped and updated procedures for Service Support tasks to improve workflow and efficiencyPartnered with internal teams to solve critical and time sensitive issues to provide the highest level of client serviceIdentified Second Level Support Queue trends for the team where additional training could increase the overall customer experienceUtilized MS Excel daily to effectively and accurately complete client projectsExecuted projects with a high level of accuracy within time frameDeveloped Knowledge Centered Services processes and procedures that coincided with the Organizations goal but fit the team’s needs Show less

Rochester, New York Area

Fielded inbound telephone calls in a high-volume Automatic Call Distribution environmentMaintained a high level of 401(k) product knowledgeCommunicated effectively with clients regarding complex 401(k) issues Coached peers in navigations as they progressed through training programs

Rochester, New York Area

Field inquiries from 401(k) clients and participants and resolve any outstanding client issuesCoordinate with other internal departments to process projects from clients and participants in a timely fashion while maintaining IRS and Department of Labor complianceMaintain an average quality score of over 95% for department metrics and above 90% in client feedback survey scoresRegularly utilize my international affairs background in order to best serve all clients and participants

Rochester, New York Area

I worked in tandem with the Store Manager to coach, train and supervise staff. I orchestrated and delegated all visual merchandising, and was also responsible for scheduling, maintaining store social media, sales and providing outstanding customer service.

Rochester, New York Area

I coached, trained and supervised staff, with a primary focus in customer service and sales. Maintained store social media

Rochester, New York Area

As a Sales Professional at Reeds Jewelers, I ensure that every customer who enters our store receives the highest level of customer service, whether they are searching for the perfect ring or simply exploring what our company has to offer. I approach sales as a conversation with my customers. These conversations lead me to discover the perfect piece for their needs. When working with my customers I strive to meet all of their requirements, including their time frame and budget. Once a… Show more As a Sales Professional at Reeds Jewelers, I ensure that every customer who enters our store receives the highest level of customer service, whether they are searching for the perfect ring or simply exploring what our company has to offer. I approach sales as a conversation with my customers. These conversations lead me to discover the perfect piece for their needs. When working with my customers I strive to meet all of their requirements, including their time frame and budget. Once a customer and I have established a relationship, I am able to proactively work to find pieces that complete an existing jewelry set, or anticipate their future needs for occasions such as: anniversaries, birthdays, mother’s day or father’s day and other such occasions. This eliminates the hassle of endlessly searching for the perfect gift, because I am able to provide a list of beautiful options. In conjunction with my sales responsibilities, I work together with my co-workers as a team to continue the smooth workings of the store. This involves: managing repair work for our customers, maintaining displays, keeping the store a clean and safe environment for working and shopping, interacting with our sister stores within the company to transfer merchandise between one another and my co-workers and I acting as not only partners but as a family. Show less

Rochester, New York Area

Central focus was customer service and sales. As a luxury sales associate I was also responsible for: repairs, custom orders and operated as in store brand ambassador. Maintained store social media.

Wayne County, Ny

An AmeriCorps VISTA is a " Volunteer in Service to America. My service included; enhancing and promoting Veteran Services, developing and maintaining a web presence, recruit for Wayne CAP Works job training program, participate on branding and fundraising committees at The Wayne County Action Program, Inc (Wayne CAP). As well as act as the Chairperson for the Wayne County Veteran Service Advisory Committee.Achievements: Developed and maintained agency website; www.waynecap.org… Show more An AmeriCorps VISTA is a " Volunteer in Service to America. My service included; enhancing and promoting Veteran Services, developing and maintaining a web presence, recruit for Wayne CAP Works job training program, participate on branding and fundraising committees at The Wayne County Action Program, Inc (Wayne CAP). As well as act as the Chairperson for the Wayne County Veteran Service Advisory Committee.Achievements: Developed and maintained agency website; www.waynecap.org (10/2012 - 8/2013)Planned, coordinated and was Master of Ceremonies at Wayne County Veteran Service Summit focusing on Veteran Homelessness and UnemploymentIncreased membership of Veteran Service Advisory CommitteeDeveloped committee charter for the Veteran Service Advisory Committee which passed unanimously.Assisted in development of agency brandMaintained agency social media presence Show less

Oswego, Ny

As the Club President for the Study Abroad Student Association it was my responsibility to: arrange student meetings, lead discussions on study abroad trips, welcome back students returning from a study abroad, introduce incoming international students to campus life, participate in Study Abroad Office events

Oswego, Ny

I led a group of fellow students in creating the Students for Global Change organization and I served as Co-President for one academic year. Under my guidance the Students for Global Change worked to increase student awareness of international events. This was done through creating an open forum to discuss world events and the roles that students play in the global community. Students were empowered regardless of their backgrounds, majors, political views or careers goals and encouraged… Show more I led a group of fellow students in creating the Students for Global Change organization and I served as Co-President for one academic year. Under my guidance the Students for Global Change worked to increase student awareness of international events. This was done through creating an open forum to discuss world events and the roles that students play in the global community. Students were empowered regardless of their backgrounds, majors, political views or careers goals and encouraged to become global citizens through their participation. Show less

Master Of Science, Global Studies And International Affairs, 3.73

Masters Thesis: Partnership Building in Agricultural Development: An Investigation of the International Potato Centers Principles.

Bachelors Of Arts, History, Global And International Affairs

Activities and Societies: Study Abroad Student Association, Students for Global Change, Exchange Student Mentoring Program, Brass Ensemble.

Study Abroad, Central European Studies

Study Abroad Program focusing on Central European states politics, economics and social changes after the fall of the Soviet Union.