● Completed the MicroSoft Power Apps, Power Automate and Power BI training program by Accenture Federal● Completed Model Driven and Canvas Application development project with knowledge acquired in Accenture Federal training program● Received additional training in C# and JavaScript language during Apprentice in Training program

•Researched, resolved and documented complex executive and regulatory complaints for the Life Insurance Company by coordinating with Management, Life Legal, Life Compliance, Product Management, and EMG•Identified process improvements and coaching opportunities resulting from executive and regulatory complaints. Presented solutions and/or process improvements to management•Participated and led call studies using the Verint Speech Analytics tools to collect and analyze data to provide actionable advice to company leadership•Communicated effectively in writing and verbally to customers and business partners

•Built strong member relationships through verbal and written communications skills •Educated members in usage of website and mobile technology to access accounts •Strengthened current relations by offering proactive needs analysis and identifying solutions•Was able to work in a fast paced environment and adapted quickly to change while maintaining quality

•Built strong member relationship through verbal and written communications skills •Identified Auto and Property needs and found solutions for members